Article Sidebar

Submitted
August 22, 2023
Published
July 31, 2023
Download
PDF
Statistic
Read Counter : 118 Download : 72

Main Article Content

Abstract

Researchers are interested in researching the performance of health workers in the new normal era of the Covid-19 pandemic in terms of competence and job satisfaction. Research also examines the role of OCB as an intervening variable, where in previous studies, OCB was placed in the position of the dependent variable. The data used in this study is primary data obtained from the results of distributing questionnaires to respondents using offline dissemination techniques which were distributed to the Covid-19 task force personnel in Bengkulu City consisting of doctors and non-doctors. The sample used in the analysis was 345 people taken by cluster sampling technique. The data analysis method used is descriptive analysis and SEM-PLS analysis. The results of the study show that: (1) Competence significantly influences the OCB of the Covid-19 task force health workers in Bengkulu City; (2) Job satisfaction has a significant effect on the OCB of the Covid-19 task force health workers in Bengkulu City; (3) OCB has a significant effect on the task performance of the Covid-19 task force health workers in Bengkulu City; (4) OCB mediates the effect of competence on the task performance of the Covid-19 task force health workers in Bengkulu City; and (5) OCB mediates the effect of job satisfaction on the task performance of health workers in the Covid-19 task force in Bengkulu City.


Keywords: Competence, Work satisfaction, OCB and Task performance

Keywords

Competence, Work satisfaction, OCB and Task performance Competence Work satisfaction OCB Task performance

Article Details

License

Copyright (c) 2023 Gatra Dwi Putra, Fahrudin Js  Pareke, Praningrum Praningrum

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

How to Cite
Putra, G. D., Pareke, F., & Praningrum, P. (2023). Role Of Organizational Citizenship Behavior As A Mediateer Of The Influence Of Competency And Work Satisfaction On The Duties Of Health Personnel In The Hospital Covid-19 Statute In The City Of Bengkulu. The Manager Review, 5(1), 121–140. https://doi.org/10.33369/tmr.v5i1.29738
Download Citation
Endnote/Zotero/Mendeley (RIS)
BibTeX

References

  1. Abdillah, W., & Jogiyanto, H. (2015). Partial Least Square PLS Alternatif Structural Equation Modeling SEM dalam Penelitian Bisnis. Andi. Yogyakarta.
  2. Alanazi, Ratyan, T., Khalaf, A. B., & Rasli, A. (2013). Overview of Path-Goal Leadership Theory Jurnal Teknologi Overview of Path-Goal Leadership Theory. Jurnal Teknologi Social Sciences, 64(2), 49–53. https://doi.org/10.11113/jt.v64.2235
  3. Amalia, P. R., Wahyuningsih, S. H., & Surwanti, A. (2021). The Mediating Role of Organizational Citizenship Behavior on the Effect of Passion and Empowerment on Job Performance. Jurnal Manajemen Bisnis, 12(2), 127– 141. https://doi.org/10.18196/mb.v12i2.11035
  4. An, J., Liu, Y., Sun, Y., & Liu, C. (2020). Impact of Work – Family Conflict , Job Stress and Job Satisfaction on Seafarer Performance. International Journal of Environment Research and Public Health, 17, 1–14. https://doi.org/10.3390/ijerph17072191
  5. Bagaskara, A. I., Hilmiana, & Kamal, I. (2021). INFLUENCE OF FLEXIBLE WORK ARRANGEMENT AND WORK WORK-LIFE BALANCE. AFEBI Management and Bisnis Review (AMBR), 9(1), 73–85.
  6. Bagcchi, S. (2020). Stigma During the Covid-19 Pandemic. The Lancet Infectious Deseases, 20(7), 782. https://doi.org/10.1016/S1473-3099(20)30498-9
  7. Bandura, A. (1997). Self Efficacy-The Exercise of Control (17th-Ed ed.). W.H. Freeman & Company.
  8. Barbuto, J. E., Barteman, T. S., & Organ, D. W. (2001). Testing the Underlying Motives between Organizational Citizenship Behavior: A Field Study of Agricultural Co-Op Workers. Annual National Agricultural Education Research Conference, 28, 539–553.
  9. Barkhordar, B., Ahmadi, S. A. A., Yavari, M., & Nadiri, M. (2016). The Relation between Organizational Justice and Organizational Citizenship Behavior: The Case of Department of Pyshical Education of Tehran. International Journal of Business Management, 10(10).
  10. Baron, R. M., & Kenny, D. A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic and Statitical Consideration. Journal of Personality and Social Psychology, 51(6), 1173–1182.
  11. Bergefurt, L., Weijs-perr, M., Appel-Meulenbroek, R., Arentze, T., & Kort, Y. De. (2022). Satisfaction with Activity-Support and Physical Home-Workspace Characteristic in Relation to Mental Health During Covid-19 Pandemic. Journal of Environmental Psychology, 81(1), 1–
  12. https://doi.org/10.1016/j.jenvp.2022.101826
  13. Borman, W. C., & Motowidlo, S. J. (2017). Task Performance and Contextual Performance: The Meaning for Personnel Selection Research. Human Performance, 10(2), 99–109.
  14. Casu, G., Mariani, M. G., Chiesa, R., Guglielmi, D., & Gremigni, P. (2021). The Role of Organizational Citizenship Behavior and Gender between Job Satisfaction and Task Performance. International Journal of Environmental Research and Public Health, 18, 1–14. https://doi.org/10.3390/ijerph18189p499
  15. Chiang, C., & Hsieh, T. (2012). International Journal of Hospitality Management The impacts of perceived organizational support and psychological empowerment on job performance : The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180–190. https://doi.org/10.1016/j.ijhm.2011.04.011
  16. Creswell, J. W. (2016). Research Design: Pendekatan Metode Kualitatif, Kuantitatif dan Campuran (Edisi Indo). Pustaka Pelajar.
  17. Firmansyah, A., Junaedi, I. W. R., Kistayanto, A., & Azzuhri, M. (2022). The e ect of perceived organizational support on organizational citizenship behavior and organizational commitment in public health center during COVID- pandemic. Frontiers in Psychology, 13(2), 1–5. https://doi.org/10.3389/fpsyg.2022.938815
  18. Franco, M., & Franco, S. (2017). Organizational Commitment.
  19. Franco, Y., Cassidy, K., & Emilia, M. (2018). Preparation for Adulthood: A Teacher Inquiry Study for Facilitating Life Skill in Secondary Education in the United States. Journa of Educational Issues, 4(1).
  20. Ghozali, I. & Latan, H. (2015). Partial Least Squares: Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.0. Semarang: Badan Penerbit Universitas Diponegoro.
  21. Hair, J., Hult, G., Ringle, C., & Sarstedt, M. (2014). A Primier On Partial Least Squares Structural Equation Modeling (PLS-SEM). America: SAGE Publication, Inc.
  22. Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis: Pearson new international edition. Essex: Pearson Education Limited.
  23. Iswara, P. B., & Kartika, D. A. (2016). Pengaruh Kepuasan Kerja dan Komitmen Organisasional terhadap Organizational Citizenship Behavior. E-Journal Manajemen Universitas Udayana, 1(1), 372.
  24. https://doi.org/10.21831/economia.v9i1372
  25. Keijzers, B. (2010). Employee Motivation and Performance. Tilburg University.
  26. Khan, A. H., Nawaz, M. M., Aleem, M., & Hamed, W. (2012). Impact of job satisfaction on employee performance : An empirical study of autonomous Medical Institutions of Pakistan. African Journal of Business Management, 6(7), 2697–2705. https://doi.org/10.5897/AJBM11.2222
  27. Kolade, O. J., Oluseye, O. O., & Omotayo, S. (2014). Organizational Citizenship Behavior, Hospital Corporate Image and Performance. Journal of
  28. Competitiveness, 6(1), 36–49. https://doi.org/10.7441/joc.2014.01.03 Koopmans, L. (2014). Measuring Individual Performance. Journal of Application
  29. Measurement, 15(2), 160–175.
  30. Laili, N. R., Wakhidah, A., & Khoirul, M. (2018). Pengaruh Budaya Organisasi Syariah terhadap Produktivitas Kerja Karyawan PT. Hasanah Mulia Investama. Jurnal Ekonomi Islam, 1(1), 36–44.
  31. Luthans, F. (2011). Perilaku Organisasi. Andi Offset.
  32. Morrison, E. W. (2005). Role Definition and Organizational Citizenship Behavior: The Importance of The Employee’s Perspective. Academy of Management Journal, 37(1), 1543–1567.
  33. Nemteanu, M., & Dabija, D. (2021). The Influence of Internal Marketing and Job Satisfaction on Task Performance and Counterproductive Work Behavior in an Emerging Market during the COVID-19 Pandemic. International Journal of Environmental Research and Public Health, 18, 1–16. https://doi.org/10.3390/ijerph18073670
  34. Nielsen, T. M., Hrivnak, G. A., & Shaw, M. (2009). Organizational Citizenship Behavior and Performance: A Meta-Analysis of Group-Level Research. Small Group Research, 20(10), 1–23. https://doi.org/10.1177/1046496409339630
  35. Pasaribu, S. B., Goestjahjanti, F. S., Srinita, S., Novitasari, D., & Haryanto, B. (2022). The Role of Situational Leadership on Job Satisfaction , Organizational Citizenship Behavior (OCB), and Employee Performance. Frontiers in Psychology, 13(5), 10–13. https://doi.org/10.3389/fpsyg.2022.896539
  36. Podsakoff, P. M., Ahearne, M., & McKenzie, S. B. (2007). Organizational Citizenship Behavior and The Quantity and Quality of Work Group Performance. Journal of Applied Psychology, 8(2), 262–270.
  37. Pradhan, R., & Jena, L. K. (2017). Employee Performance at Workplace: Conceptual Model and Empirical Validation. Business Perspective and Resarch, 5(1), 69–85.
  38. Prihantana, A. S., & Wahyuningsih, S. S. (2016). Hubungan Pengetahuan dengan Tingkat Kepatuhan Pengobatan pada Pasien Tuberkulosis di RSUD dr. Soehadi Prijonegoro Sragen. Jurnal Farmasi Sains Dan Praktisi, 2(1).
  39. Primelia, A., & Mudayana, A. A. (2021). Hubungan Motivasi Kerja dengan Kinerja Tenaga Kesehatan di Seluruh Puskesmas Kota Yogyakarta. Jurnal Kesehatan Masyarakat Universitas Ahmad Dahlan, 1(1), 1–8.
  40. Rahadi, D. R., Rabbani, F., & Fauzi, F. C. (2021). Perilaku Organisasi di Masa Pandemi Covid-19. Jurnal Manajemen Bisnis Dan Kewirausahaan2, 5(6), 661–666.
  41. Ramachi, T., Barattucci, M., Ledda, C., & Rapisarda, V. (2020). Social Stigma During Covid-19 and It’s Impact on HCWs Outcomes. Sustainability (Switzerland), 12(9), 1–13. https://doi.org/10.3390/sul2093834
  42. Riastri, A. B. (2022). Kinerja Tenaga Kesehatan di Era Pandemi Covid-19 ditinjau dari Perceived Stigma dan Pengetahuan tentang Corona Virus dengan Kecemasan sebagai Variabel Intervening. Jurnal Psikologi Universitas 17 Agustus, 9(1), 1–14.
  43. Robbins, S. P., & Judge, T. A. (2015). Perilaku Organisasi (Edisi Kese). Salemba Empat.
  44. Sahafi, E., Danaee, H., Sariak, A. M., & Haghollahi, F. (2011). The Impact Emotional Intelligence on Citizenship Behavior of Physicians with Emphasis on Infertility Specialist. Journal of Family and Reproductive Health, 5(4), 109–115.
  45. Schuller, R. S. (2016). Manajemen Sumber Daya Manusia (Edisi Baha).
  46. Prenhalindo.
  47. Sugiyono. (2016). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Cet. Ke-20.
  48. Bandung: Alfabeta.
  49. Sunyoto, D. (2012). Konsep Dasar Riset Pemasaran & Perilaku Konsumen. Cet.
  50. Ke-1. CAPS. Yogyakarta.
  51. Talachi, R. R., Gorji, M. B., & Boerhannoeddin, A. Bin. (2014). An Investigation of The Role of Job Satisfaction in Employees’ Organizational Citizenship Behavior. Coll. Antropol., 38(2), 429–436.
  52. Utomo, R. C. (2018). Pengaruh Kompetensi dan Kepuasan Kerja terhadap Kinerja Karyawan (Studi Kasus pada Karyawan PT. Dan Liris Sukoharjo). Jurnal Manajemen Dan Bisnis Universitas Muhammadiyah Surakarta, 1(1), 1–12.
  53. Wang, W., & Ahoto, A. T. (2022). Influence of Supervisors ’ Fairness on Work Climate , Job Satisfaction , Task Performance , and Helping Behavior of Health Workers During COVID-19 Outbreak. Frontiers in Psychology : Original Research, 13(4), 1–9. https://doi.org/10.3389/fpsyg.2022.822265
  54. Wibowo. (2016). Manajemen Kinerja. Rajawali Press.
  55. Wong, K. K.-K. (2013). Partial least squares structural equation modeling (PLS- SEM) techniques using SmartPLS. Marketing Bulletin, 24(1), 1–32.
  56. Zhang, S. E. (2011). Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behavior. Journal of Management, 17(3), 601–617.