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Abstract. This research aims to examine the influence of motivation and emotional intelligence on employee performance which is mediated by Organizational Citizenship Behavior. Research was conducted using a survey method with a special quantitative research approach at the BNI KC Bengkulu bank to test the existence of motivation, emotional intelligence, Organizational Citizenship Behavior which influence employee performance. The research sampling method used in this research is the census. Sampling method in which all members of the population are the unit of analysis. The unit of analysis in this research is an individual who is an employee of BNI KC Bengkulu bank. This research uses the PLS test tool. The research results reveal that motivation has no significant effect on Organizational Citizenship Behavior. Emotional intelligence influences organizational citizenship behavior. Organizational citizenship behavior has a significant effect on employee performance. Motivation does not have a significant effect on employee performance. Emotional intelligence has a significant effect on employee performance. In the mediation relationship, Organizational Citizenship Behavior is known to be unable to mediate the relationship between employee motivation and performance. Furthermore, Organizational Citizenship Behavior can significantly mediate the relationship between emotional intelligence and employee performance.
Keywords: motivation, emotional intelligent, organizational citizenship behavior, employee performance
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Copyright (c) 2023 Nurmalia Betarina , Slamet Widodo, Sigit Nugroho
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
- Bukit, B., Malusa, Tasman., & Rahmat, A. (2017). Pengembangan sumber daya manusia (teori, dimensi pengukuran, dan implementasi dalam organisasi). Gorontalo: Zahir Publishing.
- Dessler, G. (2020). Human resources management. New York: Pearson.
- Ghozali, I., & Latan, H. (2015). Partial least square: Konsep, teknik, dan aplikasi menggunakan program smart PLS 3.0 (2nd ed.). Semarang: Universitas diponegoro.
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- Hoffman, B. (2015). Motivation for learning and performance. United States: Elsevier Inc.
- Luthans, F. (2011). Organizational behavior: an evidence- based approach, (twelfth edition). New York: McGraw-Hill.
- Luthans, F., & Doh, J. (2017). International management: culture, strategy, and behavior (tenth edition). New York: McGraw-Hill.Bernardin, O., & Russel , D. (2016). Perilaku Organisasi (terjemahan jilid 3). Yogyakarta: Andi Offset.
- Maslow, A. (2017). A theory of human motivation. United States of America: Dancing Unicorn Books.
- Parmenter, D. (2020). Key performance indicators. Canada: John Wiley & Sons, Inc.
- Rivai, V. (2015). Manajemen sumber daya manusia. Jakarta: PT Raja Grafindo Persada.
- Robbins, S. P. (2010). Perilaku organisasi (edisi 10). Jakarta: PT. Macam Jaya Cemerlang.
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- Sugiyono. (2016). Metode penelitian kuantitatif kualitatif dan R & D. Bandung: CV. Alfabeta.
- Jurnal:
- Diantono, & Vanindya M. (2015). Pengaruh motivasi dan kepribadian terhadap kinerja karyawan melalui organizational citizenship behavior (OCB) pada karyawan STIE Mandala Jember. Artikel ilmiah mahasiswa.
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- Omrani, H.S.M. (2022). The effect of emotional intelligence on the organizational of citizenship behavior in banks in makkah al mukarramah kingdom of saudi arabia. Journal of Economic, Administrative and Legal Sciences, 6, 160 - 184.
- Organ, D. W. (2006). Treating employees fairly and ocb: sorting the effect of job satisfaction, organizational commitment and procedural justice. USA: Plenum Publishing Corporation, 6, 209 – 225.
- Organ, D. W., Podsakoff. P. M., & MacKenzie. S. P. (2010). Organizational citizenship behavior, it’s nature, antecedents, and consequences. California : Sage Publications, Inc.
- Prins, A., Niekerk, E. V., & Weyers, A. (2018). Emotional intelligent. Republic of South Africa: KR Publishing.
- Sarstedt, M., Ringle, C. M. & Hair, J. F. (2017). Partial Least Squares Structural Equation Modeling. in Handbook of Market Research, Springer International Publishing, 1–40.
- Sulaiman, N., & Fariz, M. (2021). Analisis peran organizational citizenship behavior dalam memediasi pengaruh motivasi kerja terhadap kinerja. Research Business and Economics Studies, 1, 11-19.
- Widarko, A., dan Brotosuharto, M. K. A. (2022). Work motivation and organizational culture on work performance: organizational citizenship behavior (OCB as mediating variable. Human resource management, 2, 123 - 138.
- Widiani, N.P., Putri, A.M., Sari, M.M., & Wirajaya, I.G. (2019). The effect of love of money and emotional intelligence on employee performance with organizational citizenship behavior as mediating variable. International research journal of engineering, IT & scientific research, 5, 39 – 49.
- Widyastuti, N & Palupiningdyah. (2015). Pengaruh kepuasan kerja motivasi kerja dan komitmen organisasi terhadap kinerja melalui organizational citizenship behavior (OCB) sebagai variabel intervening. Management Analysis Journal. 4(1).
- Gabcanova, I. (2012). Human resources key performance indicators. Journal of Competitiveness, 4, 117 - 128.
References
Bukit, B., Malusa, Tasman., & Rahmat, A. (2017). Pengembangan sumber daya manusia (teori, dimensi pengukuran, dan implementasi dalam organisasi). Gorontalo: Zahir Publishing.
Dessler, G. (2020). Human resources management. New York: Pearson.
Ghozali, I., & Latan, H. (2015). Partial least square: Konsep, teknik, dan aplikasi menggunakan program smart PLS 3.0 (2nd ed.). Semarang: Universitas diponegoro.
Goleman, D. (2009). Emotional intelligence. (terjemahan: T. Hermaya). Jakarta: Gramedia Pustaka Utama.
Hoffman, B. (2015). Motivation for learning and performance. United States: Elsevier Inc.
Luthans, F. (2011). Organizational behavior: an evidence- based approach, (twelfth edition). New York: McGraw-Hill.
Luthans, F., & Doh, J. (2017). International management: culture, strategy, and behavior (tenth edition). New York: McGraw-Hill.Bernardin, O., & Russel , D. (2016). Perilaku Organisasi (terjemahan jilid 3). Yogyakarta: Andi Offset.
Maslow, A. (2017). A theory of human motivation. United States of America: Dancing Unicorn Books.
Parmenter, D. (2020). Key performance indicators. Canada: John Wiley & Sons, Inc.
Rivai, V. (2015). Manajemen sumber daya manusia. Jakarta: PT Raja Grafindo Persada.
Robbins, S. P. (2010). Perilaku organisasi (edisi 10). Jakarta: PT. Macam Jaya Cemerlang.
Robbins, S. P., & Judge, T. A. (2017). Perilaku organisasi. Jakarta: Salemba Empat.
Sugiyono. (2016). Metode penelitian kuantitatif kualitatif dan R & D. Bandung: CV. Alfabeta.
Jurnal:
Diantono, & Vanindya M. (2015). Pengaruh motivasi dan kepribadian terhadap kinerja karyawan melalui organizational citizenship behavior (OCB) pada karyawan STIE Mandala Jember. Artikel ilmiah mahasiswa.
Jung, H. S., & Hye, H. Y. (2012). The effects of emotional intelligence on counterproductive work behavior and organizational citizenship behaviors among food and beverage employees in a deluxe hotel. International Journal Of Hospitality Management, 31, 369 - 378.
Oktaviani, L., Titisari, P., & Suroso, I. (2020). A The effect of work motivation and transformational leadership style on employee performance through organizational citizenship behavior as an intervening variable on BMT UGT Sidogiri Jember employees. International Journal of Scientific Research and Management (IJSRM), 8(08), 1924-1929.
Omrani, H.S.M. (2022). The effect of emotional intelligence on the organizational of citizenship behavior in banks in makkah al mukarramah kingdom of saudi arabia. Journal of Economic, Administrative and Legal Sciences, 6, 160 - 184.
Organ, D. W. (2006). Treating employees fairly and ocb: sorting the effect of job satisfaction, organizational commitment and procedural justice. USA: Plenum Publishing Corporation, 6, 209 – 225.
Organ, D. W., Podsakoff. P. M., & MacKenzie. S. P. (2010). Organizational citizenship behavior, it’s nature, antecedents, and consequences. California : Sage Publications, Inc.
Prins, A., Niekerk, E. V., & Weyers, A. (2018). Emotional intelligent. Republic of South Africa: KR Publishing.
Sarstedt, M., Ringle, C. M. & Hair, J. F. (2017). Partial Least Squares Structural Equation Modeling. in Handbook of Market Research, Springer International Publishing, 1–40.
Sulaiman, N., & Fariz, M. (2021). Analisis peran organizational citizenship behavior dalam memediasi pengaruh motivasi kerja terhadap kinerja. Research Business and Economics Studies, 1, 11-19.
Widarko, A., dan Brotosuharto, M. K. A. (2022). Work motivation and organizational culture on work performance: organizational citizenship behavior (OCB as mediating variable. Human resource management, 2, 123 - 138.
Widiani, N.P., Putri, A.M., Sari, M.M., & Wirajaya, I.G. (2019). The effect of love of money and emotional intelligence on employee performance with organizational citizenship behavior as mediating variable. International research journal of engineering, IT & scientific research, 5, 39 – 49.
Widyastuti, N & Palupiningdyah. (2015). Pengaruh kepuasan kerja motivasi kerja dan komitmen organisasi terhadap kinerja melalui organizational citizenship behavior (OCB) sebagai variabel intervening. Management Analysis Journal. 4(1).
Gabcanova, I. (2012). Human resources key performance indicators. Journal of Competitiveness, 4, 117 - 128.