SEGONANG, S. M.; ALFANSI, L.; PUTRI, S. E. ANALISIS PENINGKATAN KUALITAS PELAYANAN MENGGUNAKAN PENDEKATAN E-SERVQUAL, IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN CUSTOMER VALUE (PGCV) PADA WEBSITE PT.POS INDONESIA. The Manager Review, [S. l.], v. 3, n. 2, p. 95–122, 2021. DOI: 10.33369/tmr.v3i2.19709. Disponível em: https://ejournal.unib.ac.id/a46/article/view/19709. Acesso em: 10 may. 2024.