FARMINTA, V.; MUJIHARJO, S.; SUSENA, K. C. QUALITY SERVICES ANALYSIS OF SPORT SERVICES INDUSTRY BY SERVQUAL AND IMPORTANCE PERFORMANCE ANALISYS (IPA) METHOD. Jurnal Agroindustri, [S. l.], v. 5, n. 1, p. 57–74, 2015. DOI: 10.31186/j.agroindustri.5.1.57-74. Disponível em: https://ejournal.unib.ac.id/agroindustri/article/view/3964. Acesso em: 7 may. 2024.