Farminta, V., Mujiharjo, S. and Susena, K. C. (2015) “QUALITY SERVICES ANALYSIS OF SPORT SERVICES INDUSTRY BY SERVQUAL AND IMPORTANCE PERFORMANCE ANALISYS (IPA) METHOD”, Jurnal Agroindustri, 5(1), pp. 57–74. doi: 10.31186/j.agroindustri.5.1.57-74.