Main Article Content
Abstract
Influence of information system quality, information quality and perceived usefulness on end-user satisfaction credit analysis software aims is to prove the effect of information system quality on end-user satisfaction credit analysis software, to prove the effect of information quality on end user satisfaction credit analysis software, to prove the effect of perceived usefulness on end user satisfaction credit analysis software, and last to prove the effect of system quality, information quality and perceived usefulness together on end-user satisfaction credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch. The data analysis method used is multiple linear regression analysis. Hypothesis testing obtained results are the quality of the information system has been proven to affect the satisfaction of end users of credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch. This means that LAS applications can increase data processing capacity, have a high-security system, have good data correction facilities. The quality of information has been proven to affect the satisfaction of end users of credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch, meaning LAS software can increase user satisfaction because the credit analysis conducted can produce accurate, reliable, timely, and relevant data. And the last result is Perceived usefulness is proven to affect the satisfaction of end users of credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch, meaning that the LAS application is very helpful in completing the analysis quickly, the LAS application is able to increase work effectiveness and the LAS application makes it easier for employees to complete work so as to increase user satisfaction.
Keywords: Information System Quality, System Quality, User Satisfaction
Keywords
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References
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- Sugiyono, (2013). Statistika Untuk Penelitian. Cetakan keenam, Penerbit Alfabeta, Bandung.
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- Umar, Husein, (2008), Desain Penelitian MSDM dan Perilaku Karyawan, Seri Desain Penelitian Bisnis – No 1, PT Rajagrafindo Persada Jakarta
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References
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50, 179-211
Arikunto, S. (2012). Prosedur Penelitian: Suatu Pendekatan Praktek. Jakarta: Rineka Cipta
Chin, Wynne. W., and Todd, Peter, A., (1995), “On the Use, Usefulness, and Ease of Use A Structural Equation Modeling in MIS Research: A Note of Caution”, MIS Quarterly, June.
Davis, Fred D., (1989), Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology, MIS Quarterly, September, pp.319- 340
Davis, Fred D., Bagozzi, Richard P., dan Paul R.W (1989). User Acceptance Of Computer Technology: A Comparison Two Theoretical Models. Management Science, Vol.35/8/1989.
DeLone, W.H., and Ephraim R. Mclean, (2003), “Information System Success: The Quest for the Dependent Variable”. Information System Research, March, 60-95.
Ghozali, Imam, 2011. Aplikasi Analisis Multivariate Dengan Program SPSS, Edisi Keempat, Penerbit Universitas Diponegoro.
Goodhue, D.I dan Thompson. R. L. (2005). “Task –Technology and Individual Performance”. Mis Quarterly, Juni 213-236.
Hair et al., (1998), Multivariate Data Analysis, Fifth Edition, Prentice Hall, Upper Saddle River : New Jersy
Ives, B., Olson, M.H., and Baroudi, J. (1983). “The Measurement of User Information Satisfaction”. Communications of The ACM. (26)10 (October) pp. 785-793.
Janson, M. A., and Subramanian, A., (1996), “Packaged software: Selection and Implementation Policies”.INFOR, (34)2, 133-151.
Jogiyanto. (2007). Model Kesuksesan Sistem Informasi Teknologi. Yogyakarta: PenerbitAndi.
Liu, C., and Arnett, K.P. (2010). Exploring the factors associated with website success
in the context of electronic commerce. Information and Management,38, 23– 33
Lucas, H.C., Jr., Walton, E.J., & Ginzberg, M.J. 1988.”Implementing Packaged Software”, MIS Quarterly, (12) 4, 537 -549.
Mulyadi.2013. Sistem Informasi Akuntansi. Jakarta: Salemba Empat.
Mulyanto. Agus. (2009). Sistem Informasi Konsep dan Aplikasi. Pustaka Pelajar. Yogyakarta
O’Brien, James A. (2009). Pengantar Sistem Informasi.Jakarta:Salemba Empat.
Pamungkas, Fradela Aji (2017) Pengaruh Kualitas Sistem Informasi, Kualitas Informasi, Dan Perceived Usefulness Terhadap Kepuasan Pengguna Akhir Software Akuntansi (Studi Empiris Pada Perusahaan Yang Menggunakan Sistem Erp). Jurnal Fakultas Ekonomi dan Bisinis Universitas Muhammadiyah Surakarta
Rai, A., Lang, S.S. and Welker, R.B. 2012. Assessing the Validity of IS Success
Models: An Empirical Test and Theoretical Analysis, Information System Research. Vol.13, No.1. pp. 29-34.
Rukmiyati, Ni Made Sri. (2016). Pengaruh Kualitas Sistem Informasi, Kualitas Informasi Dan Perceived Usefulness Pada Kepuasan Pengguna Akhir Software Akuntansi (Studi Empiris Pada Hotel Berbintang Di Provinsi Bali). E-Jurnal Ekonomi dan Bisnis Universitas Udayana (5)1: 115-142. ISSN : 2337-3067
Salam. Muhammad. Arqam. (2016). Pengaruh Kualitas Sistem Informasi, Kualitas Informasi, Perceived Usefulness Terhadap Kepuasan Pengguna Sistem Informasi Akuntansi. Jurnal Fakultas Ekonomi dan Bisnis Universitas Hasanuddin Makasar
Sarosa, Samiaji. (2009). Sistem Informasi Akuntansi, Grasindo, Jakarta.
Sugiyono, (2013). Statistika Untuk Penelitian. Cetakan keenam, Penerbit Alfabeta, Bandung.
Thompson, Ronald L., Higgins, Christoper A., dan Howell, Jane M., (1991), Personal Computing: Toward a Conceptual Model of Utilization, MIS Quarterly, March, pp.125-143.
Umar, Husein, (2008), Desain Penelitian MSDM dan Perilaku Karyawan, Seri Desain Penelitian Bisnis – No 1, PT Rajagrafindo Persada Jakarta
Widjayanto, Nugroho, (2001), Sistem Informasi Akuntansi, Penerbit Erlangga