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Abstract
This study aims to analyze non-economic benefits (satisfaction) received by rice farmers as member of cooperatives, namely Koptan/KUD measured by member satisfaction level to services provided by koptan/KUD in Lampung Province. The research location is determined in three districts with the highest number of koptan and KUD and the biggest rice producing centers in Lampung Province, namely Central Lampung, South Lampung, and East Lampung. From each district are taken two koptan and two KUD purposively. The size of total farmer sample is 50 people for koptan and 47 people for KUD. Data are analyzed descriptively and by Importance-Performance Analysis method. The results show that member satisfaction of koptan and KUD still need to be improved. The members of koptan and KUD hope that they feel satisfaction in high level for all services given by koptan and KUD. In fact, member satisfaction for service in the RAT, in the payment of mandatory savings, and in the utilization of business units are in a moderate level. Meanwhile member satisfaction in business certainty and welfare is in low level.
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References
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References
Al Rasyid, H., 1992. Manajemen Koperasi untuk Pembangunan Pedesaan. BKU Ekonomi Koperasi. Program Pascasarjana Universitas Padjadjaran. Bandung.
Azwar, S., 2008. Reliabilitas dan Validitas. Penerbit Pustaka Pelajar. Yogyakarta.
Dinas Koperasi UMKM Provinsi Lampung, 2008a. Profil Dinas Koperasi, Usaha Mikro, Kecil, dan Menengah: Potensi Sumberdaya Alam Sektor Koperasi dan UKM Provinsi Lampung. Bandar Lampung.
Dinas Koperasi UMKM Provinsi Lampung, 2008b. Profil Kinerja Dinas Koperasi, Usaha Mikro, Kecil, dan Menengah Provinsi Lampung. Bandar Lampung.
Hanel, A., 1989. Organisasi Koperasi. Pokok-pokok Pikiran Mengenai Organisasi Koperasi dan Kebijakan Pengembangannya di Negara-negara Berkembang. Universitas Padjadjaran. Bandung.
Kementerian Negara Koperasi dan UKM RI, 2007. Peraturan Menteri Negara Koperasi dan Usaha Kecil dan Menengah Republik Indonesia nomor 22/PER/M.KUKM/IV/2007 tentang Pedoman Pemeringkatan Koperasi. Jakarta.
Kurnaeni, H., 1989. Faktor-faktor yang Mempengaruhi Petani Anggota Menyerahkan Uang Tabungannya sebagai Simpanan kepada KUD. Tesis. Program Pascasarjana Universitas Padjadjaran. Bandung.
Ratminto dan A. S. Winarsih., 2009. Manajemen Pelayanan. Pengembangan Model Konseptual, Penerapan Citizen’s Charter, dan Standar Pelayanan Minimal. Penerbit Pustaka Pelajar. Yogyakarta.
Santoso, S., 2006. Menggunakan SPSS dan Excel untuk Mengukur Sikap dan Kepuasan Konsumen. Penerbit PT Elex Media Komputindo. Kelompok Gramedia. Jakarta.
Szabo, G.G., 2002. New Institutional Economics and Agricultural Co-operatives: A Hungarian Case Study. International/European Research Conference on Local Society and Global Economy: The Role of Cooperatives. ICA – Technological Educational Institute (TEI). 9-12 th May 2002 in Naousa, Thessaloniki. Greece.