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Abstract
This research is a descriptive analysis that compares theory with its implementation, namely the analysis of Total Quality Management (TQM) and managerial performance in higher education organizations.
The data were obtained through a questionnaire on the management of the Raflesia polytechnic and its customers. The analytical method used is qualitative data analysis according to the model of Miles and Huberman (1984).
The results showed that the implementation of the TQM concept according to the theory of Tenner and DeToro at the Raflesia Rejang Lebong Polytechnic has been carried out "quite well" in certain parts but in other parts, there is still need to be improvement by management in the future. As for managerial performance, the results show that the management performance of the Raflesia Polytechnic has been running quite well.
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References
- Finasari, Dian Maya. (2006). Pengaruh Penerapan Konsep Total Quality Management terhadap kinerja Karyawan Melalui Kepuasan Kerja. Skripsi FE UNM.
- Gasperz, Vincent. 2006. Total Quality Management. PT. Gramedia Utama, Jakarta.
- Goetsch, David L, dan Davis, Stanley B. (2000). Quality Management, Introduction to Total Quality Management for Production, and Services. Third Edition. New Jersey: Pretince Hall
- Ishikawa, K. 1985. What is total quality control? The Japanese way. Englewood Cliffs, NJ: Prentice-Hall Inc.
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- Mangkunegara, Anwar Prabu, 2012, Evaluasi Kinerja SDM, Refika Aditama, Bandung.
- Pasaribu, H. 2009. Pengaruh Komitmen, Persepsi dan Penerapan Pilar Dasar Total Quality Management Terhadap Kinerja Manajerial. Jurnal Akuntansi dan Keuangan. Volume 11 Nomor 2.November 2009.
- Poernomo, Eddy. 2006. Pengaruh Kreativitas dan Kerjasama Tim terhadap Kinerja Manajer pada PT. Jesslyn K Cakes Cabang Surabaya. Jurnal Ilmu-Ilmu Ekonomi, 6 (2): 102-108.
- Sallis, E. 2006. Total Quality Management in Education. Jogjakarta:IRCiSoD.
- Sugiyono. 2010. Metode Penelitian Pendidikan Pendekatan Kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta
- Sumarno. (2005). “Pengaruh Komitmen Organisasi dan Gaya Kepemimpinan Terhadap Hubungan antara Partisipasi Anggaran dan Kinerja Manajerial (Studi Empiris pada Kantor Cabang Perbankan di Jakarta). Simposium Nasional Akuntansi VIII. Solo. Skripsi. Magister Akuntansi. STIE. Y.A.I
- Tenner, A.R. dan DeToro, I.J. 1992. Total Quality Management: Three Stepps To Continuous Improvement. Reading, MA: Addison-Wesley Publishing Company.
- Tjiptono, F. dan Diana, A., (1996). Total Quality Management. Yogyakarta: Penerbit ANDI
References
Finasari, Dian Maya. (2006). Pengaruh Penerapan Konsep Total Quality Management terhadap kinerja Karyawan Melalui Kepuasan Kerja. Skripsi FE UNM.
Gasperz, Vincent. 2006. Total Quality Management. PT. Gramedia Utama, Jakarta.
Goetsch, David L, dan Davis, Stanley B. (2000). Quality Management, Introduction to Total Quality Management for Production, and Services. Third Edition. New Jersey: Pretince Hall
Ishikawa, K. 1985. What is total quality control? The Japanese way. Englewood Cliffs, NJ: Prentice-Hall Inc.
Mahmudi. (2006). Reformasi keuangan negara dan daerah di era otonomi.Forum Dosen Akuntansi Sektor Publik, Standar akuntansi pemerintahan telaah ktitis PP Nomor 24 Tahun 2005 (hlm. 23-39). Yogyakarta : BPFE Yogyakarta.
Mangkunegara, Anwar Prabu, 2012, Evaluasi Kinerja SDM, Refika Aditama, Bandung.
Pasaribu, H. 2009. Pengaruh Komitmen, Persepsi dan Penerapan Pilar Dasar Total Quality Management Terhadap Kinerja Manajerial. Jurnal Akuntansi dan Keuangan. Volume 11 Nomor 2.November 2009.
Poernomo, Eddy. 2006. Pengaruh Kreativitas dan Kerjasama Tim terhadap Kinerja Manajer pada PT. Jesslyn K Cakes Cabang Surabaya. Jurnal Ilmu-Ilmu Ekonomi, 6 (2): 102-108.
Sallis, E. 2006. Total Quality Management in Education. Jogjakarta:IRCiSoD.
Sugiyono. 2010. Metode Penelitian Pendidikan Pendekatan Kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta
Sumarno. (2005). “Pengaruh Komitmen Organisasi dan Gaya Kepemimpinan Terhadap Hubungan antara Partisipasi Anggaran dan Kinerja Manajerial (Studi Empiris pada Kantor Cabang Perbankan di Jakarta). Simposium Nasional Akuntansi VIII. Solo. Skripsi. Magister Akuntansi. STIE. Y.A.I
Tenner, A.R. dan DeToro, I.J. 1992. Total Quality Management: Three Stepps To Continuous Improvement. Reading, MA: Addison-Wesley Publishing Company.
Tjiptono, F. dan Diana, A., (1996). Total Quality Management. Yogyakarta: Penerbit ANDI