ONE STOP INTEGRATED SERVICE QUALITY AT THE INVESTMENT SERVICE AND ONE STOP INVESTMENT SERVICE SELUMA DISTRICT

Study at Investment Service and One-Stop Services

Abstract

This study aims to analyze the quality of one-stop integrated services provided by the Investment and One-Stop Services Office of Seluma Regency. One-door integrated service is an innovation in the delivery of public services that aims to simplify and speed up the process of service to the community. This study uses a qualitative method with a case study approach. Data was collected through direct observation, interviews with service officers, as well as documentation related to the one-stop integrated service process. Service quality is analyzed based on dimensions which include speed of service, accuracy of information, effective communication, clarity of procedures, as well as responsiveness and community satisfaction. The results of this study are expected to provide an overview of the quality of integrated one-stop services in DPMPTSP Seluma Regency, as well as identification of problems that may exist in the service process. In addition, this research is also expected to provide constructive recommendations to improve the quality of one-stop integrated services and improve the community's experience in obtaining services at these agencies.