DRINKING WATER SUPPLY SERVICE QUALITY IN CENTRAL BENGKULU DISTRICT

Case Study at PERUMDA Drinking Water Tirta Raflesia, Central Bengkulu Regency

Abstract

The Drinking Water Company is one of the companies that produces water services to the community, but in providing services to the community there are still many problems including the distribution of stagnant water and dead water distribution. This study aims to find out how the service quality of the drinking water supply system at the Regional Public Company (PERUMDA) Tirta Raflesia Drinking Water, Central Bengkulu Regency. This research use desciptive qualitative approach. This study uses data techniques through observation, interviews and documentation. The results of this study indicate that the services provided by PERUMDA Tirta Raflesia, Central Bengkulu Regency, have been running sufficiently because the service facilities are sufficient, although there are still some deficiencies that must be corrected. The problems in PERUMDA Tirta Raflesia include jammed water distribution, where the biggest problem is no water. Efforts to improve services carried out by PERUMDA Tirta Raflesia, namely providing complaint services in the form of PERUMDA Tirta Raflesia's official social media, carrying out routine checks once a month, implementing a culture of employee discipline so as to create good service quality.