Analysis Of Public Satisfaction In Public Services Investment Department And One Stop Services (Dpmptsp) Bengkulu Province

Abstract

The problem is the lack of optimal implementation of licensing services based on one-door integrated services, so that it affects people's satisfaction. It can be seen that the implementation of services does not feel easy both in terms of service procedures that are still not understood by the community, facilities and infrastructure that are not maximally adequate. Based on the research results, it can be concluded that the implementation of licensing and non-licensing services in general is going well, but with a note that there are still several elements that have not made the community feel satisfied. In the service provided by DPMPTSP Bengkulu Province, the community really appreciates the free service fee, the officers who are very competent in their field, the friendliness of the officers who provide services, the requirements are quite understandable. However, the community is dissatisfied with the speed of the service provided and also regarding procedures that are not understood by some of the people who are applicants for permits. In addition, there are factors that influence the services provided by DPMPTSP Bengkulu Province, including service implementing apparatus, service facilities and infrastructure and bureaucratic structure.

Keyword: service, stratification, community