Implementation of the E-KTP (E-KTP) Issuance Policy at the South Bengkulu Regency Population and Civil Registry Service

Abstract

This research aims to examine the implementation of the e -KTP issuance policy at the Population and Civil Registry Service of South Bengkulu Regency. The approach in this research uses qualitative methods with data collection methods through observation, interviews and documentation. The aspects to study related to the implementation of E-KTP issuance are Socialization, Planning, Implementation and Evaluation which are adapted from policy implementation theory as well as theories supporting and inhibiting policy implementation . Where in the socialization aspect, the Population and Civil Registry Service of South Bengkulu Regency has been implemented well in the community through each sub-district and also in high school environments. Training for service officers is also carried out before carrying out services. In the planning aspect, each relevant government element is required to collect data on citizens who are required to have ID cards and prepare the procurement of e -KTP service equipment. In the implementation aspect, all e -KTP services have been equipped with standard operational procedures to assist services. And the service is also equipped with service facilities that suit your needs. Meanwhile, in the evaluation aspect, an evaluation is always carried out on the e -KTP services that have been provided in each sub-district. The results of the evaluation carried out show that there are still problems with the e-KTP service facilities and infrastructure which often experience problems or disruptions during service. It would be better if the e -KTP service is returned to each sub-district to make it easier for the public to access service locations and also to support increasing the e -KTP issuance target.

Keywords: Implementation, E-KTP, Service, Socialization