EVALUATION OF E-RETRIBUTION UTILIZATION IN BUSINESS SERVICES OWNED BY THE GOVERNMENT OF BENGKULU PROVINCE

Abstrak

The research investigates obstacles in implementing the E-retribution application to enhance Regional Revenue (PAD) via the Bengkulu Provincial Government's retribution sector. Employing descriptive qualitative research, data was gathered through observation, interviews, and documentation, analyzed using data collection, reduction, presentation, and conclusion drawing. The study incorporates Riant Nugroho's Implementation Theory, elaborating on Dian Herdiana's Socialization Theory and Van Horn and Van Meter's Implementation Theory. Socialization of E-Retribution was effective, involving local government and mass media to ensure community understanding and usage, especially for renting buildings. Implementation lacked an official SOP but referenced Circular Letters and visual instructions from PT Bank Bengkulu, with collaboration resulting in an effective application. Communication among regional authorities was successful, indicating policy implementation success. Evaluation revealed SOP and retribution category gaps, addressed through video tutorials, emphasizing the necessity of technical guidance and broader category development. Performance assessment encompasses effectiveness, efficiency, and impact on local retribution management.