Rural And Urban Land And Building Tax Payment Services (PBB-P2) Based On The Regional Tax Application System Of Kapahiang Regency

Department Public Administration, Faculty of Social Science And Political Science, University of Bengkulu

Abstract

This study aims to find out and analyze the Service and public response to the PBB-P2 Payment Service based on the Regional Tax Application System of Kapahiang Regency. The results of the study found that: The PBB-P2 Payment Service of Kapahiang Regency based on the Regional Tax Application System Application is sufficient, although there are still shortcomings. The findings based on the aspects of the study are as follows: 1) The Quality of the Regional Tax Application System of Kepahiang Regency in the PBB-P2 Payment Service already has a sufficient response speed that can be used anywhere and anytime as long as there is an internet network and has provided convenience for the community in making PBB-P2 payments. However, the change in paid status after making a payment is still slow, which sometimes takes 10 minutes to 2 days, 2) The Quality of Information on the Regional Tax Application System of Kepahiang Regency in the PBB-P2 Payment Service is sufficient because there are many options for paying taxes, including PBB-P2 and this application is easy to understand and comprehend and has a fast response when used. However, this application does not provide clear information regarding user instructions or tutorials to make it easier for the public to use this application, and 3) The quality of the Kapahiang Regency Regional Tax Application System Service in PBB-P2 Payment Services is sufficient because there is a guarantee of security in making transactions and there is a notification if an error occurs, but there is no facility to communicate or chat directly with tax officers to make it easier for the public if they want to ask questions to PBB-P2 officers.