Novian, E., E. D. Hadi, and Y. Elita. “Analisis Kualitas Pelayanan Pada Pelayanan Terpadu Satu Pintu (Ptsp) Pengadilan Negeri Bengkulu”. Student Journal of Business and Management, vol. 6, no. 1, Apr. 2023, pp. 11-20, https://ejournal.unib.ac.id/sjbm/article/view/33185.