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Abstract
Abstract: The population growth rate in Indonesia is high if compares to other developing countries. The increase in population also increases the need for housing facilities. Homeowner satisfaction is an absolute thing for developers to pay attention to and fulfill, including satisfaction with housing facilities and quality. The purpose of this study is to measure the satisfaction level of homeowners and to find out the dominant factors that influence home owner satisfaction. The research method was carried out by distributing questionnaires to respondents in Megah Residence housing, then the data from the questionnaire results were processed and analyzed, included data validity test, data reliability test, and the importance of performance analysis. The results obtained show that the indicators that give satisfaction to homeowners from the facility variables are the outside appearance of the house (3.50), the size of the house (3.58), the layout (3.67), air circulation (3.58), the adequacy of the room get natural light (3.67), housing drainage (3.50), flood safe areas (3.75). Indicators that give home owner satisfaction from the variable of building quality are the roof of the house (3.67), the structure of the house (3.71), the full ceramic floor (3.83). The dominant factor that affects the satisfaction of homeowners is the design of the house (3,63). Based on impoerance performance analysis, these indicators provide satisfaction to the home owner and must be maintained by the developer
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References
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References
Anggraini, L.D., Deoranto, P., Ikasari, M.I., 2015, Analisis Persepsi Pemilik rumah Menggunakan Metode Importance Performance Analysis dan Costumer Satisfaction Index, Jurnal Industri, Vol 04 No 02, Fakultas Teknologi Industri Pertanian Universitas Brawijaya, Malang.
Johan, O.O., Jati, P.,2014, analisis kepuasan pemilik rumahan dengan importance performance analysis di SBU laboratory cibitung PT. Sucofindo (persero), J@TI Undip, Vol IX, No 01, Fakultas Teknik Industri President University, Bekasi.
Lilis, dkk., 2019, Analisis Kepuasan Pemilik rumah Untuk Meningkatkan Volume Penjualan Kedai Kopi Kala Senjajurnal E-Bis, Vol 03 No 02, Akademi Teknologi, Bogor.
Peraturan Menteri Dalam Negeri Nomor 5 tahun Pasal 5 ayat (1) 1974., Ketentuan-Ketentuan Mengenai Penyediaan danPemberian Tanah Untuk Keperluan Perusaaan., Menteri Dalam Negeri., Jakarta.
Safiera, F., Setyawan, Y., 2017, Metode Importance Performance Analysis Dan Regresi Logistik Ordinal Untuk Mengetahui Faktor Faktor Yang Mempengaruhi Tingkat Kepuasan Pasien Klinik Pratama Rbg Rz Bantul Yogyakarta, Jurnal Statistika Industri Dan Komputasi, Vol 02 No 02, Jurusan Statistika Dan Teknologi, AKPRIND, Yogyakarta.
Sekaran, U., 2006, Metode Penelitiaan Bisnis. Jakarta: Salemba Empat.
Winarto., 2008., Analisis Kualitas Layanan dan Kepuasan Pemilik rumah Warung Internet di Salatiga, National Conference UKWMS, Surabaya.
Yudohusodo, S., 1991., Rumah Untuk Seluruh Rakyat, INKOPPOL, Jakarta.