Main Article Content
Abstract
This study aims to determine the effect of job characteristics on employee engagement and psychological meaningfulness, as well as the effect of job characteristics on employee engagement mediated by psychological meaningfulness. This type of research is quantitative. The number of samples in this study were 180 respondents who were employees of PDAM Tirta Dharma Bengkulu. The results of this study explain that all hypotheses proposed in this study have a significant positive effect. The research findings explain that employee engagement is very high. These results explain that employee benefits can increase employee engagement with the company. Therefore, PDAM Tirta Dharma company needs to motivate and appreciate employee performance, as well as facilitate employees with a safe and comfortable environment to be able to further improve employee performance.
Keywords
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References
- Andrew, O.C., & Sofian, S. (2012). Individual factors and work outcomes of employee engagement. Procedia Social and Behavioral Sciences, 40, 498-508. http://dx.doi: 10.1016/j.sbspro.2012.03. 222. (diunduh tanggal 28 april 2021)
- Bakker, A. B., & Demerouti, E. (2007). The Job-Demands-Resources model: state of the art. Journal of Managerial Psychology Vol.22, No.3, pp. 309-328.
- Bakker, R. (2007). Modeling and understanding students’ off task behavior in intelligent tutoring systems. Journal Of Applied Psychology.
- Bakker, A.B. (2009). Building engagement in the workplace. Building Engagement, 8-23
- Bakker, A. B. & Leiter, M. P. (2010). Work engagement: A handbook of essential theory and research. New York: Psychology Press.
- Baumeister, R. F., & Vohs, K. D. (2002). The pursuit of meaningfulness in life. In C. R. Snyder & S. J. Lopez (Eds.), Handbook of positive psychology (p. 608–618). Oxford: University Press.
- Castellano, W.G. (2008). A new framework of employee engagement. New Jersey: The State University of New Jersey, RUTGERS.
- Chalofsky, N. (2003). Meaningful Work. Training and Development Journal, 57(12), 52-58. (Diunduh dari: http:// www.proquest.com.)
- Chalofsky, N., & Krishna, V. (2009). Meaningfulness, commitment, and engagement: The intersection of a deeper level of intrinsic motivation. Advances in Developing Human Resources, 11(2), 189-203. http://dx.doi: 10.1177/1523422309333147.
- Chaudhary, R., & Akhouri, A. (2019). CSR perceptions and employee creativity: examining serial mediation effects of meaningfulness and work engagement. Social Responsibility Journal, 15(1), 61–74. (https://doi.org/10.1108/SRJ-01-2018-0018)
- Fairlie, P. (2011). Meaningful work, employee engagement, and other key employee outcomes: Implications for human resource development. Advances in Developing Human Resources, 13(4), 508-525. (http://dx.doi: 10.1177/1523422311431679.)
- Gallup. (2006). Gallup study: engaged employees inspire company innovation: national survey finds that passionate workers are most likely to drive organisations forward. The Gallup Management Journal, (http://gmj.gallup.com/content/24880/Gallup?Study?Engaged?Employees?Inspire?Company.aspx)
- Gallup. (2013). State of the global workplace: employee engagement insight for business leaders wordwide. New Jersey: Gallup, Inc.
- Ghozali, I. (2005). Aplikasi Analisis Multivariate Dengan Program SPSS. Edisi Ketiga. Semarang: Badan Penerbit Universitas Diponegoro.
- Gibson, J. L., (2000). Organisasi, Perilaku, Struktur dan Proses. Edisi ke-5. Cetakan ke-3. Jakarta: Penerbit Erlangga.
- Greenberg dan Baron. (2000). Budaya dan Komitmen Organisasi. Terjemahan. Jakarta: Penerbit Erlangga
- Hackman, J. R, & Oldham, G. R. (1980) Desain ulang karya. Bacaan. MA: Addison-Wesley.
- Hair, J. Jr, Black, W., Babin, A. and Anderson, R. (2014), Multivariate Data Analysis: Pearson New International Edition, 7th ed., Pearson, Essex, NJ.
- Handoko, T. H. (2008). Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta: Liberty
- Hussein, A. (2018). Test of Hackman and Oldham's Job Characteristics Model at General Media Sector. International Journal of Academic Research in Business and Social Sciences, Vol.8, No.1 352-371. Retrieved from (http://hrmars.com/hrmars_papers/Test_of_Hackman_and_Oldhams_Job_Characteristics_Model_at_General_Media_Sector.pdf. (diakses 12 April 2021)
- Jacobs, H. (2013). An Examination of Psychological Meaningfulness, Safety, and Availability as the Underlying Mechanism Linking Job Features and Personal Characteristics to Work Engagement. (Disertasi Doktoral). Florida: Florida International University. UMI Number: 3598079.
- Johns, G., Xie, J.L & Fang, Y. (1992). Mediating and Moderating Effects in Job Design. Journal of Management, 18, 657-76
- Kahn, W.A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724. Diunduh dari: http://www.proquest.com.
- Kreitner, R & Kinicki, A. (2005). Perilaku Organisasi. Jakarta: Salemba Empat
- Kreitner, R., & Kinicki, A. (2007). “Organizational Behaviour”, Seventh Edition, Mc.Graw Hill International.
- Lawler, E.E. (1986). High Involvement Management. San Francisco: Jossey-Bass Publishers.
- Little, B., & Little, P. (2006). Employee engagement: conceptual issues. Journal of Organizational Culture, Communications and Conflict, 10, 111-118
- Malthis, R. L., Jackson, J. H. (2006). Human Recource (Manajemen Sumber Daya Manusia. Terjemahan Diana Angelia. Jakarta: Salemba Empat.
- Markos, S. & Sridevi, M.S. (2010). Employee engagement: the key to improving performance. International Journal of Business and Management, 5(12), 89-96. Diunduh dari: http:// www. ccsenet.org/ijbm.
- May, D. R., Gilson, R. L., & Harter, L. M. (2004). The psychological conditions of meaningfulness, safety, and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77, 11-37. Diunduh dari: http://www. proquest.com.
- Munandar, A. S. (2001). Psikologi industri dan organisasi. Tangerang: UI Press
- Nusatria, S. (2011). Employee Engagement: Anteseden dan Konsekuensi Studi pada Unit CS PT. Telkom Indonesia Semarang. Skripsi. Semarang : Universitas Diponegoro.
- Oldham, G. R., & Hackman, J. R. (2005). How Job Characteristic Theory Happened In K. Smith & M. Hith (Eds). Grid Minds in Management; The Process of Theory Development (hal. 151-170). New York: Oxford University Press
- Oldham, G.R., & Hackman, J.R. (2010). Not what it was and not what it will be: The future of job design research. Journal of Organization Behavior, 31 (2-3), 463-479
- Oliver, A. L., & Rothmann, S. (2007). Antecedents Of Work Engagement In A Multinational Oil Company. Journal of Industrial Psychology, 33(3), 49-56. Diunduh dari: http://www.researchgate.net.
- Padmakumar, R., & Gantasala, V. P. (2011). The role of Employee Engagement in work-related outcomes Proceedings, pp. 1-6.
- Peral, S., & Geldenhuys, M. (2016). The Effects of Job Crafting on Subjective Well-Being amongst South African High School Teach¬ers. Sa Journal of Industrial Psychology, 42(1), 1-13.
- Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior Edition 17. Amerika Serikat: Pearson Education Limited. Retrieved from (https://is.muni.cz/el/1456/podzim2017/BKH_PSEK/um/povinna_literatura/Robbins S. P. Judge T. A. 2017. Organization behaviour.pdf. diakses 1 April 2021)
- Robinson, I. (2006). Human resouce management in organization. London, England: CIPD
- Rothmann, S. (2010). Factor associated with employee engagement in South Africa. SA Journal of Industrial Psychology, 36(2), 1-12.
- Rothmann, S. (2013). Callings, work role fit, psychological meaningfulness and work engagement among teachers in Zambia. South African Journal of Education, 33(2), 1-16. Diunduh dari: http://www.researchgate.net.
- Rothmann, S., & Welsh, C. (2013). Employee engagement: The role of psychological conditions. Management Dynamics, 22(1), 14-25. Diunduh dari: http://www.researchgate.net.
- Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619. http://dx.doi: 10.1108/ 02683940610690169.
- Schaufeli, W. B., Salanova, M., Bakker, A. B., & Gonzalez-roma, V. (2002). The measurement of engagement and burnout: a two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71–92.
- Schaufeli, W., & Bakker, A. (2003). UWES (Utrecht Work Engagement Scale). Preliminary Manual. Occupational Health Psychology Unit. Utrecht University.
- Schaufeli, W. B., & Bakker, A. B. (2010). Defining and measuring work engagement: Bringing clarity to the concept. In A. B. Bakker & M. P. Leiter (Eds.), Work engagement: A handbook of essential theory and research (pp.10-24). New York: Psychology Press.
- Sejati, A. (2012). Pengaruh Job Characteristics Terhadap Employee Engagement Pada PT. Wijaya Karya Beton Head Office. Skripsi. Jakarta: Universitas Indonesia.
- Setyawati, S. M. (2019). Praktik sdm, job crafting dan work engagement terhadap kinerja karyawan. Skripsi.
- Simamora, H. (2006). Manajemen Sumber daya Manusia. Yogyakarta: Sekolah Tinggi Ilmu Ekonomi YKPN.
- Spreitzer, G. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy of Management Journal, 38 (5): 1442–1465
- Steger, M. F. & Dik, B. J. (2009). If one is searching for meaning in life, does meaning in work help? Journal of Applied Psychology: Health and Well-Being, 1(1), 301-320.
- Steger, M. F., Dik, B. J., & Duffy, R. D. (2012). Measuring meaningful work: The work and Meaning Inventory (WAMI). Journal of Career Assessment, 00(0), 1-16. http://dx.doi: 10.1177/ 1069072711436160.
- Steger, M. F., Ovadia, H. L., Miller, M., Menger, L., & Rothmann, S. (2012). Engaging in work even when it is meaningless: Positive affective disposition and meaningful work interact in relation to work engagement. Journal of Career Assessment, 21(2), 348-361. http://dx.doi: 10.1177/ 106907271247 1517.
- Sugiyono. (2013). Metode Penelitian Kuantitatif Kualitatif dan R&D. Alfabeta, Jakarta.
- Sugiyono. (2015). Metode Penelitian Kombinasi (Mix Methods). Bandung: Alfabeta.
- Welly, P. A. (2015). “Psychological Meaningfulness At Work (Kebermaknaan Psikologis Di Tempat Kerja) Sebagai Mediator Antara Karakteristik Pekerjaan Dengan Keterikatan Kerja Pada Guru SD Negeri Di Yogyakarta”. Universitas Islam Negeri Sunan Kalijaga. Yogyakarta: Skripsi Psikologi.
- Wingerden, J. Van, S. J., Van der., & Poell, R. (2018). Meaningful Work and Work Engagement
- Wollard, K. K., & Shuck, B. (2011). Antecedents to employee engagement: A structured review of the literature. Advances in Developing Human Resources, 13(4), 429-446. http://dx. doi: 10.1177/1523422311431220.
- Zikmund, W. G. (1997). Business Research Methods (5th ed). Orlando: The Dryden Press
References
Andrew, O.C., & Sofian, S. (2012). Individual factors and work outcomes of employee engagement. Procedia Social and Behavioral Sciences, 40, 498-508. http://dx.doi: 10.1016/j.sbspro.2012.03. 222. (diunduh tanggal 28 april 2021)
Bakker, A. B., & Demerouti, E. (2007). The Job-Demands-Resources model: state of the art. Journal of Managerial Psychology Vol.22, No.3, pp. 309-328.
Bakker, R. (2007). Modeling and understanding students’ off task behavior in intelligent tutoring systems. Journal Of Applied Psychology.
Bakker, A.B. (2009). Building engagement in the workplace. Building Engagement, 8-23
Bakker, A. B. & Leiter, M. P. (2010). Work engagement: A handbook of essential theory and research. New York: Psychology Press.
Baumeister, R. F., & Vohs, K. D. (2002). The pursuit of meaningfulness in life. In C. R. Snyder & S. J. Lopez (Eds.), Handbook of positive psychology (p. 608–618). Oxford: University Press.
Castellano, W.G. (2008). A new framework of employee engagement. New Jersey: The State University of New Jersey, RUTGERS.
Chalofsky, N. (2003). Meaningful Work. Training and Development Journal, 57(12), 52-58. (Diunduh dari: http:// www.proquest.com.)
Chalofsky, N., & Krishna, V. (2009). Meaningfulness, commitment, and engagement: The intersection of a deeper level of intrinsic motivation. Advances in Developing Human Resources, 11(2), 189-203. http://dx.doi: 10.1177/1523422309333147.
Chaudhary, R., & Akhouri, A. (2019). CSR perceptions and employee creativity: examining serial mediation effects of meaningfulness and work engagement. Social Responsibility Journal, 15(1), 61–74. (https://doi.org/10.1108/SRJ-01-2018-0018)
Fairlie, P. (2011). Meaningful work, employee engagement, and other key employee outcomes: Implications for human resource development. Advances in Developing Human Resources, 13(4), 508-525. (http://dx.doi: 10.1177/1523422311431679.)
Gallup. (2006). Gallup study: engaged employees inspire company innovation: national survey finds that passionate workers are most likely to drive organisations forward. The Gallup Management Journal, (http://gmj.gallup.com/content/24880/Gallup?Study?Engaged?Employees?Inspire?Company.aspx)
Gallup. (2013). State of the global workplace: employee engagement insight for business leaders wordwide. New Jersey: Gallup, Inc.
Ghozali, I. (2005). Aplikasi Analisis Multivariate Dengan Program SPSS. Edisi Ketiga. Semarang: Badan Penerbit Universitas Diponegoro.
Gibson, J. L., (2000). Organisasi, Perilaku, Struktur dan Proses. Edisi ke-5. Cetakan ke-3. Jakarta: Penerbit Erlangga.
Greenberg dan Baron. (2000). Budaya dan Komitmen Organisasi. Terjemahan. Jakarta: Penerbit Erlangga
Hackman, J. R, & Oldham, G. R. (1980) Desain ulang karya. Bacaan. MA: Addison-Wesley.
Hair, J. Jr, Black, W., Babin, A. and Anderson, R. (2014), Multivariate Data Analysis: Pearson New International Edition, 7th ed., Pearson, Essex, NJ.
Handoko, T. H. (2008). Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta: Liberty
Hussein, A. (2018). Test of Hackman and Oldham's Job Characteristics Model at General Media Sector. International Journal of Academic Research in Business and Social Sciences, Vol.8, No.1 352-371. Retrieved from (http://hrmars.com/hrmars_papers/Test_of_Hackman_and_Oldhams_Job_Characteristics_Model_at_General_Media_Sector.pdf. (diakses 12 April 2021)
Jacobs, H. (2013). An Examination of Psychological Meaningfulness, Safety, and Availability as the Underlying Mechanism Linking Job Features and Personal Characteristics to Work Engagement. (Disertasi Doktoral). Florida: Florida International University. UMI Number: 3598079.
Johns, G., Xie, J.L & Fang, Y. (1992). Mediating and Moderating Effects in Job Design. Journal of Management, 18, 657-76
Kahn, W.A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724. Diunduh dari: http://www.proquest.com.
Kreitner, R & Kinicki, A. (2005). Perilaku Organisasi. Jakarta: Salemba Empat
Kreitner, R., & Kinicki, A. (2007). “Organizational Behaviour”, Seventh Edition, Mc.Graw Hill International.
Lawler, E.E. (1986). High Involvement Management. San Francisco: Jossey-Bass Publishers.
Little, B., & Little, P. (2006). Employee engagement: conceptual issues. Journal of Organizational Culture, Communications and Conflict, 10, 111-118
Malthis, R. L., Jackson, J. H. (2006). Human Recource (Manajemen Sumber Daya Manusia. Terjemahan Diana Angelia. Jakarta: Salemba Empat.
Markos, S. & Sridevi, M.S. (2010). Employee engagement: the key to improving performance. International Journal of Business and Management, 5(12), 89-96. Diunduh dari: http:// www. ccsenet.org/ijbm.
May, D. R., Gilson, R. L., & Harter, L. M. (2004). The psychological conditions of meaningfulness, safety, and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77, 11-37. Diunduh dari: http://www. proquest.com.
Munandar, A. S. (2001). Psikologi industri dan organisasi. Tangerang: UI Press
Nusatria, S. (2011). Employee Engagement: Anteseden dan Konsekuensi Studi pada Unit CS PT. Telkom Indonesia Semarang. Skripsi. Semarang : Universitas Diponegoro.
Oldham, G. R., & Hackman, J. R. (2005). How Job Characteristic Theory Happened In K. Smith & M. Hith (Eds). Grid Minds in Management; The Process of Theory Development (hal. 151-170). New York: Oxford University Press
Oldham, G.R., & Hackman, J.R. (2010). Not what it was and not what it will be: The future of job design research. Journal of Organization Behavior, 31 (2-3), 463-479
Oliver, A. L., & Rothmann, S. (2007). Antecedents Of Work Engagement In A Multinational Oil Company. Journal of Industrial Psychology, 33(3), 49-56. Diunduh dari: http://www.researchgate.net.
Padmakumar, R., & Gantasala, V. P. (2011). The role of Employee Engagement in work-related outcomes Proceedings, pp. 1-6.
Peral, S., & Geldenhuys, M. (2016). The Effects of Job Crafting on Subjective Well-Being amongst South African High School Teach¬ers. Sa Journal of Industrial Psychology, 42(1), 1-13.
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior Edition 17. Amerika Serikat: Pearson Education Limited. Retrieved from (https://is.muni.cz/el/1456/podzim2017/BKH_PSEK/um/povinna_literatura/Robbins S. P. Judge T. A. 2017. Organization behaviour.pdf. diakses 1 April 2021)
Robinson, I. (2006). Human resouce management in organization. London, England: CIPD
Rothmann, S. (2010). Factor associated with employee engagement in South Africa. SA Journal of Industrial Psychology, 36(2), 1-12.
Rothmann, S. (2013). Callings, work role fit, psychological meaningfulness and work engagement among teachers in Zambia. South African Journal of Education, 33(2), 1-16. Diunduh dari: http://www.researchgate.net.
Rothmann, S., & Welsh, C. (2013). Employee engagement: The role of psychological conditions. Management Dynamics, 22(1), 14-25. Diunduh dari: http://www.researchgate.net.
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619. http://dx.doi: 10.1108/ 02683940610690169.
Schaufeli, W. B., Salanova, M., Bakker, A. B., & Gonzalez-roma, V. (2002). The measurement of engagement and burnout: a two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71–92.
Schaufeli, W., & Bakker, A. (2003). UWES (Utrecht Work Engagement Scale). Preliminary Manual. Occupational Health Psychology Unit. Utrecht University.
Schaufeli, W. B., & Bakker, A. B. (2010). Defining and measuring work engagement: Bringing clarity to the concept. In A. B. Bakker & M. P. Leiter (Eds.), Work engagement: A handbook of essential theory and research (pp.10-24). New York: Psychology Press.
Sejati, A. (2012). Pengaruh Job Characteristics Terhadap Employee Engagement Pada PT. Wijaya Karya Beton Head Office. Skripsi. Jakarta: Universitas Indonesia.
Setyawati, S. M. (2019). Praktik sdm, job crafting dan work engagement terhadap kinerja karyawan. Skripsi.
Simamora, H. (2006). Manajemen Sumber daya Manusia. Yogyakarta: Sekolah Tinggi Ilmu Ekonomi YKPN.
Spreitzer, G. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy of Management Journal, 38 (5): 1442–1465
Steger, M. F. & Dik, B. J. (2009). If one is searching for meaning in life, does meaning in work help? Journal of Applied Psychology: Health and Well-Being, 1(1), 301-320.
Steger, M. F., Dik, B. J., & Duffy, R. D. (2012). Measuring meaningful work: The work and Meaning Inventory (WAMI). Journal of Career Assessment, 00(0), 1-16. http://dx.doi: 10.1177/ 1069072711436160.
Steger, M. F., Ovadia, H. L., Miller, M., Menger, L., & Rothmann, S. (2012). Engaging in work even when it is meaningless: Positive affective disposition and meaningful work interact in relation to work engagement. Journal of Career Assessment, 21(2), 348-361. http://dx.doi: 10.1177/ 106907271247 1517.
Sugiyono. (2013). Metode Penelitian Kuantitatif Kualitatif dan R&D. Alfabeta, Jakarta.
Sugiyono. (2015). Metode Penelitian Kombinasi (Mix Methods). Bandung: Alfabeta.
Welly, P. A. (2015). “Psychological Meaningfulness At Work (Kebermaknaan Psikologis Di Tempat Kerja) Sebagai Mediator Antara Karakteristik Pekerjaan Dengan Keterikatan Kerja Pada Guru SD Negeri Di Yogyakarta”. Universitas Islam Negeri Sunan Kalijaga. Yogyakarta: Skripsi Psikologi.
Wingerden, J. Van, S. J., Van der., & Poell, R. (2018). Meaningful Work and Work Engagement
Wollard, K. K., & Shuck, B. (2011). Antecedents to employee engagement: A structured review of the literature. Advances in Developing Human Resources, 13(4), 429-446. http://dx. doi: 10.1177/1523422311431220.
Zikmund, W. G. (1997). Business Research Methods (5th ed). Orlando: The Dryden Press