Article Sidebar
Downloads
Main Article Content
Abstract
The purpose of this study was to examine the effect of e-service quality on e-customer loyalty which is mediated by e-customer satisfaction on the service of online diesel car modified item consignment service @2gdvabiru in Indonesia. The sampling technique in this study used a purposive sampling technique. The data collection technique uses a questionnaire that is distributed online via Instagram. Measurement research in this questionnaire consists of 16 questions to respondents. The number of samples is 116 Instagram account users @2gdvabiru in Indonesia. The analysis tool used is PLS-SEM with the help of SmartPls version 3.3.9. The results showed that (1) electronic service quality had a significant positive effect on electronic customer satisfaction; (2) electronic service quality had a significant positive effect on electronic customer satisfaction; (3) electronic customer satisfaction had a significant positive effect on electronic service quality; (4) e-service quality has a significant positive effect on e-customer loyalty mediated by e-customer satisfaction;
Keyword: E-customer loyalty; E-customer satisfaction; E-service quality
Article Details
Copyright (c) 2025 Alvalif Ilham Ganesha, Sularsih Anggarawati
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Please find the rights and licenses in Managament Insight: Jurnal Ilmiah Manajemen.
1. License
The use of the article will be governed by the Creative Commons Attribution license as currently displayed on Creative Commons Attribution-ShareAlike 4.0 International License.
2. Author’s Warranties
The author warrants that the article is original, written by stated author(s), has not been published before, contains no unlawful statements, does not infringe the rights of others, is subject to copyright that is vested exclusively in the author and free of any third party rights, and that any necessary written permissions to quote from other sources have been obtained by the author(s).
3. User Rights
Managament Insight: Jurnal Ilmiah Manajemen spirit is to disseminate articles published are as free as possible. Under the Creative Commons license, Managament Insight permits users to copy, distribute, display, and perform the work for commercial purposes only. Users will also need to attribute authors and Managament Insight on distributing works in the journal.
4. Rights of Authors
Authors retain the following rights:
Copyright, and other proprietary rights relating to the article, such as patent rights, The right to use the substance of the article in future own works, including lectures and books, The right to reproduce the article for own purposes, The right to self-archive the article, the right to enter into separate, additional contractual arrangements for the non-exclusive distribution of the article's published version (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal (Managament Insight: Jurnal Ilmiah Manajemen).
5. Co-Authorship
If the article was jointly prepared by other authors, the signatory of this form warrants that he/she has been authorized by all co-authors to sign this agreement on their behalf, and agrees to inform his/her co-authors of the terms of this agreement.
6. Termination
This agreement can be terminated by the author or Managament Insight: Jurnal Ilmiah Manajemen upon two months’ notice where the other party has materially breached this agreement and failed to remedy such breach within a month of being given the terminating party’s notice requesting such breach to be remedied. No breach or violation of this agreement will cause this agreement or any license granted in it to terminate automatically or affect the definition of Managament Insight: Jurnal Ilmiah Manajemen.
7. Royalties
This agreement entitles the author to no royalties or other fees. To such extent as legally permissible, the author waives his or her right to collect royalties relative to the article in respect of any use of the article by Managament Insight: Jurnal Ilmiah Manajemen or its sublicensee.
8. Miscellaneous
Managament Insight: Jurnal Ilmiah Manajemen will publish the article (or have it published) in the journal if the article’s editorial process is successfully completed and Managament Insight or its sublicensee has become obligated to have the article published. Managament Insight may confirm the article to a style of punctuation, spelling, capitalization, referencing and usage that it deems appropriate. The author acknowledges that the article may be published so that it will be publicly accessible and such access will be free of charge for the readers.