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Abstract
This research aims to determine and test Job Satisfaction to mediate the influence of Emotional Intelligence on Organizational Citizenship Behavior among employees at PT Bank Bengkulu. This type of research is a quantitative study using primary data through a questionnaire. The sample in this study was 142 employees of PT Bank Bengkulu who were collected using the census method. The results of this study explain that Emotional Intelligence has a significant positive effect on organizational citizenship behavior among employees of PT Bank Bengkulu. Emotional Intelligence has a significant positive effect on job satisfaction on employees of PT Bank Bengkulu. Job satisfaction has a positive and significant effect on organizational citizenship behavior among employees of PT Bank Bengkulu. Job satisfaction mediates Emotional Intelligence on organizational citizenship behavior.
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References
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- Busso, L. (2003). The Relationship Between Emotional Intelligence And Contextual Performance As Influenced By Job Satisfaction And Locus As Control Orientation. Dissertation Abstract International, 64(10).
- Cun, X. (2012). Public Service Motivation And Job Satisfaction, Organizational Citizenship Behavior An Empirical Study Based On The Sample Of Employees In Guangzhou Public Sector. Journal Chinese Management Studies, 6(2), 330–340.
- Fraenkel, J. R. (2000). How to Design and Evaluate Research in Education. New York: McGraw-Hill Higher Education.
- Goleman, D. (1995). Emotional Intelligence. New York: Bantam Books
- Goleman, D. (2005). Working With Emotional Intelligence: Kecerdasan Emosi Untuk Mencapai Puncak Prestasi Alih Bahasa: Alex Tri K.Widodo. Jakarta: Gramedia Pustaka Utama.
- Goleman, D. (2007). Emotional Intelligence. Jakarta.: Gramedia Pustaka Utama.
- Greenberg, J., & Baron, R. A. (2003). Behavior in Organizations Understanding and Managing the Human Side of Work. New Jersey: Prentice-Hall International
- Hanzaee, K. ., & Mirvaisi, M. (2013). A Survey On Impact Of Emotional Intelligence, Organizational Citizenship Behaviors And Job Satisfaction On Employees’ Performance In Iranian Hotel Industry. Journal Management Science Letters, 3(1), 1395–1402.
- Jung, H. S., & Yoon, H. H. (2012). The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management, 31(2), 369–378.
- Katz, D., & Kahn, R. L. (1978). The Social Psychology of Organization. New York: Wiley
- Locke, F. . (1976). The Nature and Causes of Job Satisfaction” in M Dunnette, (ed.). The Handbook of Organizational Psychology. Chicago: Rand Mcnally.
- Luthans, F. (2011). Organizational Behavior 11th Edition. New York: McGraw-Hill.
- Organ, D. W. (1988). A restatement of satisfaction performance hypothesis. Journal of Management, 14(1), 547–557.
- Organ, D. W., Podsakoff, P. M., & Mackenzie, S. B. (2006). Organizational Citizenship Behavior: Its Nature, Antecedents and Consequences. California: Sage Publications, Inc
- Raharjo, T. (2012). Pengaruh Kecerdasan Emosional terhadap Organizational Citizenship Behavior (OCB) dengan Kepuasan Kerja sebagai Variabel Pemediasi dan Pemoderasi. Universitas Sebelas Maret.
- Robbins, S. ., & Judge, T. (2015). Perilaku Organisasi: Konsep, Kontroversi, Aplikasi. Alih Bahasa Hadyana Pujaatmaka dan Benyamin Molan 8th Edition. Jakarta: Prenhalindo.
- Salovery, P., & Mayer, J. (1990). Emotional intelligence.Imagination,Cognition, and Personality. Jakarta: Gramedia Pustaka Utama.
- Umam, K. (2010). Perilaku Organisasi, Cetakan satu. Bandung: CV. Pustaka Setia.
References
Baron, R. M., & Kenny, D. A. (1986). The Moderator-Mediator Variable Distinction In Social Psychological Research: Conceptual, Strategic and statistical consideration. Journal of Personality and Social Psychology, 51(6), 1173–1182
Busso, L. (2003). The Relationship Between Emotional Intelligence And Contextual Performance As Influenced By Job Satisfaction And Locus As Control Orientation. Dissertation Abstract International, 64(10).
Cun, X. (2012). Public Service Motivation And Job Satisfaction, Organizational Citizenship Behavior An Empirical Study Based On The Sample Of Employees In Guangzhou Public Sector. Journal Chinese Management Studies, 6(2), 330–340.
Fraenkel, J. R. (2000). How to Design and Evaluate Research in Education. New York: McGraw-Hill Higher Education.
Goleman, D. (1995). Emotional Intelligence. New York: Bantam Books
Goleman, D. (2005). Working With Emotional Intelligence: Kecerdasan Emosi Untuk Mencapai Puncak Prestasi Alih Bahasa: Alex Tri K.Widodo. Jakarta: Gramedia Pustaka Utama.
Goleman, D. (2007). Emotional Intelligence. Jakarta.: Gramedia Pustaka Utama.
Greenberg, J., & Baron, R. A. (2003). Behavior in Organizations Understanding and Managing the Human Side of Work. New Jersey: Prentice-Hall International
Hanzaee, K. ., & Mirvaisi, M. (2013). A Survey On Impact Of Emotional Intelligence, Organizational Citizenship Behaviors And Job Satisfaction On Employees’ Performance In Iranian Hotel Industry. Journal Management Science Letters, 3(1), 1395–1402.
Jung, H. S., & Yoon, H. H. (2012). The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management, 31(2), 369–378.
Katz, D., & Kahn, R. L. (1978). The Social Psychology of Organization. New York: Wiley
Locke, F. . (1976). The Nature and Causes of Job Satisfaction” in M Dunnette, (ed.). The Handbook of Organizational Psychology. Chicago: Rand Mcnally.
Luthans, F. (2011). Organizational Behavior 11th Edition. New York: McGraw-Hill.
Organ, D. W. (1988). A restatement of satisfaction performance hypothesis. Journal of Management, 14(1), 547–557.
Organ, D. W., Podsakoff, P. M., & Mackenzie, S. B. (2006). Organizational Citizenship Behavior: Its Nature, Antecedents and Consequences. California: Sage Publications, Inc
Raharjo, T. (2012). Pengaruh Kecerdasan Emosional terhadap Organizational Citizenship Behavior (OCB) dengan Kepuasan Kerja sebagai Variabel Pemediasi dan Pemoderasi. Universitas Sebelas Maret.
Robbins, S. ., & Judge, T. (2015). Perilaku Organisasi: Konsep, Kontroversi, Aplikasi. Alih Bahasa Hadyana Pujaatmaka dan Benyamin Molan 8th Edition. Jakarta: Prenhalindo.
Salovery, P., & Mayer, J. (1990). Emotional intelligence.Imagination,Cognition, and Personality. Jakarta: Gramedia Pustaka Utama.
Umam, K. (2010). Perilaku Organisasi, Cetakan satu. Bandung: CV. Pustaka Setia.