Main Article Content
Abstract
The purpose of this study was to determine the effect of negative affect, self efficacy, frugality injunctive norm on consumer guilt and its implications for consumer price consciousness in e-commerce. The sampling technique in this study used a non-probability sampling technique and data collection was carried out by distributing online questionnaires to respondesnts. The number of samples was 200 copies, but only 190 copies could be tested. The data analysis technique used Structural Equation Modelling (SEM) using the PLS program. Hypothesis testing using the bootstrapping method. The results of this studi indicate that negative affect has a significant positive effect on consumer guilt. Self efficacy has a negative relationtship that is not proven to have a significant effect on consumer guilt. Frugality injunctive norm has a significant positive effect on soncumer guilt. Consumer guilt is proven to have an effect on consumer price consciousness.
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References
- Adomaviciute, K. (2013). Relationship between utilitarian and hedonic consumer behavior and socially responsible consumption. Economics and Management, 18(4).
- Adziabi, R. (2016). Pengaruh price consciousness, price-quality inference, dan risk averseness terhadap purchase intention software bajakan yang dimediasi oleh attitude. (Unpublished undergraduate thesis) Universitas Negeri Yogyakarta.
- APJII. (2021, Desember 28). Survei APJII yang ditunggu-tunggu, penetrasi internet Indonesia 2020. https://apjii.or.id/downfile/file/BULETINAPJIIEDISI94September2021.pdf
- Bandura, A. (1977). Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84(2), 191-215.
- Bandura, A. (1982). Self-efficacy mechanism in human agency. American Psychologist, 37(2), 122-47.
- Budianto, H. (2016). Media, communication and society empowerment. Buku Litera.
- Burnett, M. S., & Lunsford, D. A. (1994). Conceptualizing guilt in the consumer decision-making process. Journal of Consumer Marketing, 11(3), 33-43.
- Chin, W. W. (1995). Partial least squareis to LISREL as principal componwnta analysis is to cammon factor analysis. Technology Studies, 2, 315-319.
- Dahl, D., Honea, H., & Manchanda, R. (2003). The nature of Self-reported guilt in consumption contexts. Marketing Letters, 14, 159-171.
- Elgaaied, L. (2012). Exploring the role of anticipated guilt on Pro-environmental behavior - a suggested typology of residents in France based on their recycling patterns. Journal of Consumer Marketing, 29(5), 369-377.
- Farras, O. D., (2018). Pengaruh self efficacy dan lingkungan kerja terhadap kinerja karyawan Pt. Narasindo mitraperdana Medan. (Unpublished undergraduate thesis) Universitas Sumatera Utara Medan
- Gaudine, A. P., & Thorne, L. (2001). Emotion and ethical decision-making in organizations. Journal of Business Ethics, 31(2), 175-87.
- Hair, J. F. Black, W. C., & Babin, B. J. (2010). Multivariate data analysis : A global perspective (7th ed). Pearson Education.
- Hampson, D. P., & McGoldrick, P. J. (2017). Antecedents of consumer price consciousness in a turbulent economy. International Journal of Consumer Studies, 41(4), 404-414.
- Higgins, E. T. (1987). Self-discrepancy: A theory relating self and affect. Psychological Review, 94, 319-340.
- Hill, W. W., & Beatty, S. E. (2011). A model of adolescents’ online consumer Self-efficacy (OCSE). Journal of Business Research, 64(10), 1025-1033.
- Kaiser, F. G., Ranney, M., Hartig, T., & Bowler, P. A. (1999). Ecological behavior, environmental attitude, and feelings of responsibility for the environment. European Psychologist, 4(2), 59-74.
- Laksmidewi, D., & Gunawan, R. A. (2021). Pengaruh daya tarik perasaan bersalah dalam pesan donasi terhadap perilaku donasi konsumen. Jurnal Ilmiah Manajemen, 11(1), 22-35.
- Lastovicka, J. L., Bettencourt, L. A., Hughner, R. S., & Kuntze, R. J. (1999). Lifestyle of the tight and frugal: Theory and measurement. Journal of Consumer Research, 26(1), 85-98.
- Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal and coping. Springer Publishing Company.
- Lichtenstein, D. R., Ridgway, N. M., & Netemeyer, R. G. (1993). Price perceptions and consumer shopping behavior: A field study. Journal of Marketing Research, 30, 45-234.
- Lindenmeier, J., Lwin, M., Andersch, H., Phau, I., & Seemann, A. K. (2017). Anticipated consumer guilt: An investigation into its antecedents and consequences for Fair-trade consumption. Journal of Macro Marketing, 37(4), 444-459.
- Nyer, P. U. (1997). A study of the relationships between cognitive appraisals and consumption emotions. Journal of The Academy of Marketing Science, 25(4), 296-304.
- Ofir, C. (2004). Re-examining latitude of price acceptability and price thresholds: Predicting basic consumer reaction to price. Journal of Consumer Research, 30, 612-621.
- Opp, K. D. (2001). How do norms emerge? an outline of a theory. Mind and Society, 2, 101-128.
- Ortony, A., Clore, G. L., & Collins, A. (1988). The cognitive structure of emotions (2nd Ed.). Cambridge University Press.
- Purnamaningsih, Rizkalla, N., & Erhan, T. P. (2019). Factors affecting post-adoption in a music streaming application foe young adults, Journal Atlantis International Conference of Organizational Innovation (ICOI), Advances in Economics, Business and Management Research, 100, 194-199.
- Rahmanita., & Gunawan, J. (2017). Analisis pengaruh value consciousness dan price quality association terhadap private label brand purchase intention dengan attitude sebagai variabel intervening. Journal of Accounting and Management Innovation, 1(1), 89-45.
- Saintivies, C., & Lunardo, R. (2016). Coping with guilt: The roles of rumination and positive reappraisal in the effects of post consumption guilt. Psychology and Marketing, 33(5), 334-357.
- Saintivies, C., & Lunardo, R. (2016). How guilt effect consumption intention: The role of rumination, emotional support and shame. Journal of Consumer Marketing, 33(5), 344-357.
- Sartika, N. Y., & Sugiharsono. (2020). Self-efficacy and intensity of the use of social media on consumption behavior: Case study in the Economics Faculty of Yogyakarta State University. Jurnal Economia, 16(1), 71-85.
- Setianagara, M. I. (2019). Perilaku Kedermawanan Muslim Di Indonesia Studi Mengenai Intensi Dan Perilaku Bersedekah. Jurnal Ekonomi, Bisnis & Entrepreneurship, 3(1), 1-16.
- Sproles, G. B., & Kendell, E. L. (1986). A methodology for profiling consumers’ decision making styles. Journal of Consumer Affairs, 20(2), 267-279.
- Wansink, B., & Chandon, P. (2007). Can “Low-Fat” nutrition labels lead to obesity?. Journal of Marketing Research, 43(4), 605-617.
- Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54, 1063-1070.
- Wood, R., & Bandura, A. (1989). Impact of conceptions of ability on Self-regulatory mechanisms and complex decision making. Journal of Personality and Social Psychology, 56(3), 407-15.
References
Adomaviciute, K. (2013). Relationship between utilitarian and hedonic consumer behavior and socially responsible consumption. Economics and Management, 18(4).
Adziabi, R. (2016). Pengaruh price consciousness, price-quality inference, dan risk averseness terhadap purchase intention software bajakan yang dimediasi oleh attitude. (Unpublished undergraduate thesis) Universitas Negeri Yogyakarta.
APJII. (2021, Desember 28). Survei APJII yang ditunggu-tunggu, penetrasi internet Indonesia 2020. https://apjii.or.id/downfile/file/BULETINAPJIIEDISI94September2021.pdf
Bandura, A. (1977). Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84(2), 191-215.
Bandura, A. (1982). Self-efficacy mechanism in human agency. American Psychologist, 37(2), 122-47.
Budianto, H. (2016). Media, communication and society empowerment. Buku Litera.
Burnett, M. S., & Lunsford, D. A. (1994). Conceptualizing guilt in the consumer decision-making process. Journal of Consumer Marketing, 11(3), 33-43.
Chin, W. W. (1995). Partial least squareis to LISREL as principal componwnta analysis is to cammon factor analysis. Technology Studies, 2, 315-319.
Dahl, D., Honea, H., & Manchanda, R. (2003). The nature of Self-reported guilt in consumption contexts. Marketing Letters, 14, 159-171.
Elgaaied, L. (2012). Exploring the role of anticipated guilt on Pro-environmental behavior - a suggested typology of residents in France based on their recycling patterns. Journal of Consumer Marketing, 29(5), 369-377.
Farras, O. D., (2018). Pengaruh self efficacy dan lingkungan kerja terhadap kinerja karyawan Pt. Narasindo mitraperdana Medan. (Unpublished undergraduate thesis) Universitas Sumatera Utara Medan
Gaudine, A. P., & Thorne, L. (2001). Emotion and ethical decision-making in organizations. Journal of Business Ethics, 31(2), 175-87.
Hair, J. F. Black, W. C., & Babin, B. J. (2010). Multivariate data analysis : A global perspective (7th ed). Pearson Education.
Hampson, D. P., & McGoldrick, P. J. (2017). Antecedents of consumer price consciousness in a turbulent economy. International Journal of Consumer Studies, 41(4), 404-414.
Higgins, E. T. (1987). Self-discrepancy: A theory relating self and affect. Psychological Review, 94, 319-340.
Hill, W. W., & Beatty, S. E. (2011). A model of adolescents’ online consumer Self-efficacy (OCSE). Journal of Business Research, 64(10), 1025-1033.
Kaiser, F. G., Ranney, M., Hartig, T., & Bowler, P. A. (1999). Ecological behavior, environmental attitude, and feelings of responsibility for the environment. European Psychologist, 4(2), 59-74.
Laksmidewi, D., & Gunawan, R. A. (2021). Pengaruh daya tarik perasaan bersalah dalam pesan donasi terhadap perilaku donasi konsumen. Jurnal Ilmiah Manajemen, 11(1), 22-35.
Lastovicka, J. L., Bettencourt, L. A., Hughner, R. S., & Kuntze, R. J. (1999). Lifestyle of the tight and frugal: Theory and measurement. Journal of Consumer Research, 26(1), 85-98.
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal and coping. Springer Publishing Company.
Lichtenstein, D. R., Ridgway, N. M., & Netemeyer, R. G. (1993). Price perceptions and consumer shopping behavior: A field study. Journal of Marketing Research, 30, 45-234.
Lindenmeier, J., Lwin, M., Andersch, H., Phau, I., & Seemann, A. K. (2017). Anticipated consumer guilt: An investigation into its antecedents and consequences for Fair-trade consumption. Journal of Macro Marketing, 37(4), 444-459.
Nyer, P. U. (1997). A study of the relationships between cognitive appraisals and consumption emotions. Journal of The Academy of Marketing Science, 25(4), 296-304.
Ofir, C. (2004). Re-examining latitude of price acceptability and price thresholds: Predicting basic consumer reaction to price. Journal of Consumer Research, 30, 612-621.
Opp, K. D. (2001). How do norms emerge? an outline of a theory. Mind and Society, 2, 101-128.
Ortony, A., Clore, G. L., & Collins, A. (1988). The cognitive structure of emotions (2nd Ed.). Cambridge University Press.
Purnamaningsih, Rizkalla, N., & Erhan, T. P. (2019). Factors affecting post-adoption in a music streaming application foe young adults, Journal Atlantis International Conference of Organizational Innovation (ICOI), Advances in Economics, Business and Management Research, 100, 194-199.
Rahmanita., & Gunawan, J. (2017). Analisis pengaruh value consciousness dan price quality association terhadap private label brand purchase intention dengan attitude sebagai variabel intervening. Journal of Accounting and Management Innovation, 1(1), 89-45.
Saintivies, C., & Lunardo, R. (2016). Coping with guilt: The roles of rumination and positive reappraisal in the effects of post consumption guilt. Psychology and Marketing, 33(5), 334-357.
Saintivies, C., & Lunardo, R. (2016). How guilt effect consumption intention: The role of rumination, emotional support and shame. Journal of Consumer Marketing, 33(5), 344-357.
Sartika, N. Y., & Sugiharsono. (2020). Self-efficacy and intensity of the use of social media on consumption behavior: Case study in the Economics Faculty of Yogyakarta State University. Jurnal Economia, 16(1), 71-85.
Setianagara, M. I. (2019). Perilaku Kedermawanan Muslim Di Indonesia Studi Mengenai Intensi Dan Perilaku Bersedekah. Jurnal Ekonomi, Bisnis & Entrepreneurship, 3(1), 1-16.
Sproles, G. B., & Kendell, E. L. (1986). A methodology for profiling consumers’ decision making styles. Journal of Consumer Affairs, 20(2), 267-279.
Wansink, B., & Chandon, P. (2007). Can “Low-Fat” nutrition labels lead to obesity?. Journal of Marketing Research, 43(4), 605-617.
Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54, 1063-1070.
Wood, R., & Bandura, A. (1989). Impact of conceptions of ability on Self-regulatory mechanisms and complex decision making. Journal of Personality and Social Psychology, 56(3), 407-15.