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Abstract
The purpose of this study was to describe the teller waiting list at the Bank Rakyat Indonesia Manna branch office in Bengkulu Selatan. This research is a type of qualitative descriptive research that explains how the application of the queuing system at the BRI bank teller Manna Branch Office in South Bengkulu. The data collection method of this study uses observation and the tool used to make observations is a stop watch which is used to measure how long it takes customers to make transactions at the teller and will be calculated using the B model: M / M / S (Multi-Channel Single Phas) model. Based on the results of the study, it shows that the service provided by the level of use of 3 teller facilities is still not optimal and the utility level is still low if the number of customers is above 173 per day. Therefore, based on the analysis, there must be an alternative done by the bank by adding 1 teller. And in quiet conditions or not busy days because it has a low level of facility usability and a low level of teller busyness, the author suggests that the BRI bank Manna Branch Office in South Bengkulu for tellers can be utilized for other work such as clearing administration and tax reports
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Copyright (c) 2024 Leriza Marike, Willy Abdillah

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References
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References
Bard, J. F., & Jensen, P. A. (2003). Operation research models and methods. John. Wiley and Sons Inc.
Botutihe, K., Sumarauw, J. S. B., & Karuntu, M. (2018). Analisis sistem antrian teller guna optimalisasi pelayanan pada PT. Bank Negara Indonesia (BNI) 46 cabang unit kampus Manado. Jurnal Riset Ekonomi, Manajemen Bisnis dan Akuntansi, 6(3), 1388-1397.
Handoko, H. (2013). Manajemen personalia dan sumber daya manusia (Edisi 2). BPFE Yogyakarta.
Heizer, J., & Render, B. (2011). Operations management (10th ed.). Pearson Education.
Hillier, F., & Lieberman, G. (2005). Introduction to operations research (8th ed.). Mc Graw-Hil.
Heizer, J., & Render, B. (2005). Manajemen operasi jilid 1 (Edisi 7). Salemba Empat.
Kakiay, T. J. (2004). Dasar teori antrian untuk kehidupan nyata. Andi.
Ma’arif, M. S., & Tanjung, H. (2003). Manajemen produksi dan operasi. Grasindo.
Maghfirah, M., Pasigai, M. A., & Abdi, M. N. (2019). Analisis penerapan sistem antrian ada PT. Bank Rakyat Indonesia (Persero) Tbk. kantor cabang pembantu unit Pallangga Kabupaten Gowa. Jurnal Ilmu Manajemen Profitability, 3(2), 31-47.
Mukarrama, F. A., & Fadjryani, F. (2017). Sistem antrian single channel-multiple phase dalam meningkatkan pelayanan pembayaran pajak kendaraan bermotor di kantor sistem administrasi manunggal satu atap (SAMSAT) kota Palu. Natural Science: Journal of Science and Technology, 6(2), 175-186.
Nuryadin, R., & Pebriani, E. (2020). Analisis tingkat utilitas sistem antrian model M/M/S pada proses transaksi di PT. Bank Rakyat Indonesia (Persero) Tbk kantor cabang Sidrap unit Pangkajene. Economos: Jurnal Ekonomi dan Bisnis, 3(1), 37-45.
Sari, N. S. (2013). Analisis Teori Antrian pada Stasiun Pengisian Bahan Bakar Umum (SPBU) Gajah Mada Jember.
Taha, H. A. (1997). Riset operasi jilid 2 (edisi kelima). Binarupa Aksara.
Subagyo, P., Asri, M., & Handoko, T. H. (1993). Dasar-dasar operations research (Edisi 2). BPFE Yogyakarta.
Yamit, Z. (1993). Management kuantitatif untuk bisnis (Operation Research) (Edisi 2). BPFE Yogyakarta.