Main Article Content
Abstract
The purpose of this study is to look at the effect of brand image and product quality on purchasing decisions for KFC products in the city of Bengkulu. This research was conducted based on a quantitative approach. Data were collected using a questionnaire involving 100 respondents. Data analysis was used using multiple linear regression. The results of this study reveal that the influence of brand image has a significant effect on purchasing decisions on KFC products in Bengkulu City. The effect of product quality has a significant effect on decisions on KFC products in Bengkulu City.
Keywords: product quality; Product Knowledge; and Purchase Decision.
Keywords
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References
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- Rangkuti, Freddy. 2002. Measuring customer satisfaction. Jakarta: Gramedia Pustaka
- Setiadi, N. J. 2003. Perilaku Pelanggan : Konsep dan Implikasi untuk Strategi dan Penelitian Pemasaran. Jakarta: Prenada Media
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- Thakur, Satendra. 2012. “Brand Image, Customer Satisfaction and Loyalty Intention”. International Journal of Multidisciplinary Management Studies, Vol. 2(5), ISSN 2249 8834.
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References
Arnould, E., Price, L., Zinkan, G. 2005. Consumers 2nd ed. Singapore: McGraw-Hill/Irwin
David, Fred R. 2006. Strategic Management, Konsep. Ed. 10. Salemba Empat.
Drezner, W. 2002. A Balanced Perspective on Brands. Baringstroke : Mc Millan
Durianto, Darmadi, 2011, Strategi Menaklukkan Pasar Melalui Riset Ekuitas dan Perilaku Merek, Cetakan XX, Jakarta: PT. Gramedia Pustaka Utama
Gaspersz, Vincent. 2005. Sistem Manajemen Kinerja Terintegrasi Balanced Scorecard Dengan Six Sigma Untuk Organisasi Bisnis dan Pemeritah. Jakarta: Gramedia Pustaka Utama.
Hawkins, I. Best, R. J. Coney, K. 1998. Consumer Behavior: Building Market Strategy. USA: Irwin/ McGraw-Hill.
Harjanto, J.O. 2009, Inovasi Produk dan Ekspektasi Inovasi terhadapKeputusan Pembelian Konsumen. Erlangga. Jakarta.
Janita, Inka S. dan Andriani Kusumawati. 2014. “Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Dalam Membembentuk Loyalitas Pelanggan (Studi pada Pelanggan McDonald’s MT. Haryono Malang)”, Jurnal administrasi Bisnis, Vol.15, No. 1. Oktober 2014.
Kotler, Philip dan Armstrong, Gary, 2008. Dasar-dasar Pemasaran.Alih bahasa Alexander Sindoro, Jilid I, Penerbit : Prenhallindo, Jakarta.
Kotler, Philip dan Kevin Keller. 2009. Manajemen Pemasaran. Jilid 1. Edisi ke 13. Diterjemahkan oleh Bob Sabran. Jakarta: Erlangga.
Mowen, John C; Michael Minor. 2002. Perilaku Pelanggan. Edisi 5. Jakarta : Penerbit Erlangga.
Nasution, M. N. (2005). Manajemen Mutu Terpadu: Total Quality Management, Edisi Kedua, Ghalia Indonesia, Bogor.Nugroho, F.Y. 2011. Pengaruh Citra Merek dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan. Jurnal. Fakultas Pertanian Universitas Pembangunan Nasional “Veteran”. Yogyakarta.
Peter, J. Paul dan Jerry C. Olson. 2000. Consumer Behavior. Perilaku pelanggan dan Strategi Pemasaran. Jilid 2. Edisi 4. Diterjemahkan oleh: Damos Sihombing. Jakarta: Erlangga.
Rangkuti, Freddy. 2002. Measuring customer satisfaction. Jakarta: Gramedia Pustaka
Setiadi, N. J. 2003. Perilaku Pelanggan : Konsep dan Implikasi untuk Strategi dan Penelitian Pemasaran. Jakarta: Prenada Media
Soim et al. 2016. Pengaruh Brand Image Terhadap Keputusan Pembelian (Studi pada Pembeli Kartu Perdana simPATI di Booth Telkomsel Matos). Jurnal Administrasi Bisnis.Vol. 35 No. 1
Supriyadi et al (2016). Pengaruh Kualitas Produk Dan Brand Image Terhadap Keputusan Pembelian. Jurnal Bisnis dan Manajemen.Vol. 3 No.1
Thakur, Satendra. 2012. “Brand Image, Customer Satisfaction and Loyalty Intention”. International Journal of Multidisciplinary Management Studies, Vol. 2(5), ISSN 2249 8834.
Tjiptono, Fandy. 2005. Strategi Pemasaran. Edisi kedua. Yogyakarta: Andi.