Main Article Content
Abstract
The rapid growth of the manufacturing industry demands that companies continuously enhance product quality to meet consumer needs and maintain competitiveness in the global market. In this context, quality control becomes a strategic element that not only ensures product consistency but also influences corporate reputation and operational efficiency. This study was conducted at PT Industri Komkar Indonesia, a manufacturing company specializing in rubber components, particularly rubber bust boots. The research aims to identify the factors contributing to product defects and uncover the root causes that may reduce customer satisfaction. The method employed is Fuzzy Failure Mode and Effects Analysis (Fuzzy FMEA), an approach capable of addressing uncertainty in risk assessment through the application of fuzzy logic. Calculations are carried out by evaluating the Fuzzy Risk Priority Number (FRPN) for each potential failure mode. The analysis reveals that machine breakdowns or suboptimal machine conditions are the primary causes of product defects. Therefore, corrective actions are essential, including routine machine maintenance, enhanced operator training, and stricter monitoring of the production process. These measures are expected to reduce product failure rates, improve customer satisfaction, and lower production costs resulting from defective products.
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Copyright (c) 2025 M. Aldi Muzani, Saufik Luthfianto

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This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
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References
Alifka, K. P., & Apriliani, F. (2024). Analisis Pengendalian Kualitas Produk Menggunakan Metode Statistical Process Control (SPC) dan Failure Mode and Effect Analysis (FMEA). Factory Jurnal Industri, Manajemen Dan Rekayasa Sistem Industri, 2(3), 97–118. https://doi.org/10.56211/factory.v2i3.486
Gultom, R., Mursalin, M., & Rahmi, S. L. (2016). Analisis Critical Downtime pada Mesin Pengolahan Karet Basah SIR20 di PT Angkasa Raya Djambi sebagai Aplikasi Awal Penerapan Total Productive Maintenance. Prosiding Seminar Nasional …, 103–107. https://repository.unja.ac.id/13530/
Huda, M., Hartati, N., Yulianto, R., & Safitri, W. (2024). Implementasi Budaya Kualitas Sebagai Moderator pada Total Quality Managementterhadap Kinerja Operasional Perusahaan Manufaktur Bekasi. JSMA: Jurnal Sains Manajemen & Akuntans, 16(2), 96–104. https://doi.org/10.37151/jsma.v16i2.196
Ishak, A., Siregar, K., Ginting, R., & Manik, A. (2020). The Fuzzy Failure Mode and Effect Analysis (FMEA) Method to Improve Roofing Product’s Quality (case study : XYZ Company). IOP Conference Series: Materials Science and Engineering, 1003(1). https://doi.org/10.1088/1757-899X/1003/1/012092
Lutfiah, D., Sariza, K., Ananda, S., & Oktaviani, H. (2020). Analisis Pengendalian Kualitas Produk di UKM Roti Uci berdasarkan Pendekatan Six Sigma dan Metode Kaizen pada Tahap Improve dalam Six Sigma. Prosiding SINTA, 3, 109. sinta.eng.unila.ac. id
Malik, A., Gochhayat, G., Alam, M. S., Kumar, M., Pal, P., Singh, R., & Saini, V. (2019). Quality by Design: A new Practice for Production of Pharmaceutical Products. Journal of Drug Delivery and Therapeutics, 9(1-s), 416–424. https://doi.org/10.22270/jddt.v9i1-s.2370
Opoku, R. K. (2025). Sustainable Management Practices, Operational and Sustainable Performance in Manufacturing Contexts : Empirical Evidence from a Developing Economy. Journal of Responsible Production and Consumption, 2(1), 48–82. https://doi.org/10.1108/JRPC-07-2024-0035
Sari, S. P. (2025). Analisis Pengaruh Kualitas Manajemen Operasional Terhadap Kinerja Perusahaan. Jurnal Riset Manajemen Dan Ekonomi, 3(1), 14–20. https://doi.org/10.54066/jrime-itb.v3i1.2719
Shrestha, A., Bhaumik, A., Ojha, S. K., Dhungana, B. R., & Chapagain, R. (2025). Sustainable Manufacturing Practices : A Nepalese Consumer Perspective to Purchase. Journal of Information Systems Engineering and Management, 10(40s), 1060–1076.
UNIDO, U. N. I. D. O. (2022). Overview: The Future of Industrialization in a Post-pandemic World. https://doi.org/10.18356/9789210011501c005
Youssef, M. A., Boyd, J., & Williams, E. (1996). The Impact of Total Quality Management on Firms’ Responsiveness: An Empirical Analysis. Total Quality Management, 7(1), 127–144. https://doi.org/10.1080/09544129650035098