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Submitted
March 1, 2023
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May 19, 2023
Published
May 31, 2023
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Abstract

Roti Ganda is a typical bread from Pematangsiantar, white bread made from flour, sugar, eggs, margarine, and other ingredients. Toko Ganda is shops that have long been established and still exists. So the researcher wants to know the opinions of consumers regarding the attributes of Toko Ganda that need to be improved again so that it becomes a store that still exists. This study aims to analyze Roti Ganda's customer satisfaction at Toko Ganda and analyze the attributes of Roti Ganda that need to be improved. The respondents used in the study were based on the results of Slovin's calculations of 96 people. The data collection method was carried out using the accidental sampling method. The location of this research was carried out purposively in Pematangsiantar City. The research method used is the Customer Satisfaction Index (CSI) Method and the Potential Gain in Customer Values (PGCV) Method. The results showed that the CSI value in this study was 82.60%, which was included in the very satisfied category. The PGCV index value shows attributes that need to be improved again, namely the parking location. The results showed that the CSI value in this study was 82.60%, included in the category of very satisfied. In contrast, the attributes of Toko Ganda that need to be increased are found in the location attributes, namely parking lots. The need for parking space is getting more significant because the volume of traffic that leaves or goes to the activity center increases. Parking space that cannot meet the needs results in roadside around the area; thus, expected more parking spaces.

Keywords

bread CSI PGCV satisfication index CSI kepuasan konsumen PGCV roti

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Copyright (c) 2023 Maria Margareth Simarmata, Basuki Sigit Priyono, Ridha Rizki Novanda

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Author Biography

Ridha Rizki Novanda, Jurusan Sosial Ekonomi Pertanian, Fakultas Pertanian, Universitas Bengkulu

 

 

How to Cite
Simarmata, M. M., Priyono, B. S., & Novanda, R. R. (2023). ANALYSIS OF CONSUMER SATISFACTION LEVEL ROTI GANDA IN TOKO GANDA PEMATANGSIANTAR CITY. Jurnal Agroindustri, 13(1), 44–55. https://doi.org/10.31186/jagroindustri.13.1.44-55
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